Assistant Outlet Manager

2 weeks ago

Clarke Quay, Singapore Paradox Clarke Quay Pte. Ltd. Full time $60,000 - $180,000 per year

Paradox Singapore is seeking a Assistant Outlet Manager to assist Section Head in the outlet operations to ensure the achievement of established food and beverage quality; guest service quality standards; departmental revenue and profit goals

What you'll be doing

  • To ensure compliance with standard of service, operating procedures, and health/ safety regulations
  • Assist Section Head in implementing business plans.
  • Involved in staff control and handling people issues.
  • Perform store-level support functions including customer service, maintenance, repair, cleaning, re- stocking scheduling, day-to-day operations, cashiering, loss prevention and back-office support.
  • Conduct daily shift meetings with the team.
  • Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
  • Assist Section Head to ensure that the minimum level of labour is used to perform the required level of service without adversely impacting service standards.
  • Plan staff roster based on outlet's operational requirements.
  • Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
  • Actively seek verbal feedback from customers and team on food quality, service and provide feedback to culinary team.
  • Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide feedback to the Section Head.
  • Agree on and implement actions to make improvements to customer service.
  • Ensure safe cash handling procedures are followed by the team.
  • Develop a relationship with all guests to build repeated clientele internally and externally.
  • Ensure compliance with corporate and hotel operational policies, guidelines, and procedure.
  • Participate in meetings on financial, operational, and service.
  • Monitor volume of business and related labor requirement forecast and control.
  • Ensure the front and back areas meet standard for cleanliness, proper set up, sufficient supplies and equipment (HACCP)
  • Ensure colleagues are effective and well trained and deviation from service procedure is corrected through on the job training.
  • Ensure that established control procedures, liquors' law and regulations are followed.
  • To perform any other duties that may be assigned by the Management.

What we're looking for

  • Minimum 3 years of relevant experience.
  • Knowledge of various computer software programs (MS Office, restaurant management software, POS, etc.)
  • Well-informed with regards to the fast-moving trends of Food & Beverage
  • Strong leadership, people management and training skills.
  • Customer service-oriented with in-depth knowledge of basic business management processes.
  • Excellent interpersonal, conflict management and service recovery skills
  • Ability to work under pressure in a fast-paced environment.

Apply now for this exciting Assistant Outlet Manager opportunity at Paradox Singapore

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