Concierge Officer

5 days ago

Central Region, Singapore City Developments Limited Full time $31,200 - $40,800 per year

City Developments Limited is hiring a Full time Concierge Officer role in Kallang, Singapore. Apply now to be part of our team.

Job summary:

  • Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
  • Expected salary: $2,600 - $3,400 per month

Senior Customer Service Assistant, Retail (Palais Renaissance)

Responsibilities

  • Oversee the day-to-day operations of Concierge Counter
  • Attend to customer enquiries & feedback
  • Manage gift voucher sale and reimbursement
  • Support the mall's marketing activities and perform general admin duties
  • Provide administrative and logistical support to Marcom such as (i) Manage and administer lucky draws, gift redemption for promotional campaigns (ii) Monitor inventory and logistics of premiums and equipment
  • Be mall ambassadors by providing exemplary customer service
  • All other matters relating to Customer Service and Concierge Counter
  • Undertake ad hoc projects and responsibilities that may be assigned from time to time

JOB REQUIREMENTS

  • At least 1 to 2 years relevant experience in customer service, preferably from hotel and/or airline industry
  • Proficient in MS Office suite, especially Microsoft Excel
  • Pleasant disposition with outstanding communication, problem solving and negotiation skills
  • Ability to multi task with high level of initiatives
  • Team player with ability to work independently
  • Strong service orientation and possess inclination and ability to handle children, elderly and people with special needs
  • Able to work rotating shifts, on weekends and public holidays. (5 day work week) AM shift - 9.30am to 7pm; PM shift pm to 10.15pm
  • First aid and AED training an added advantage

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