The Ritz-Carlton Residences Concierge

About the role

We are seeking a passionate and highly-skilled Residences Concierge/Senior Concierge to join our prestigious team at The Ritz-Carlton Residences Singapore Cairnhill. In this full-time role, you will be responsible for providing exceptional guest services and creating unforgettable experiences for our discerning residents in the Newton Central Region.

What you'll be doing

• Welcome and acknowledge all Residence owners and their guests according to company standards
• Anticipate and address service needs, and thank others with genuine appreciation.
• Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements, or identifying appropriate providers.
• Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
• Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, process all calls, messages, requests, questions, or concerns and contact appropriate individual or department (e.g., Engineering, Housekeeping) as necessary to resolve call, request, or problem.
• Understand and assist with owners' reservation services.
• Perform Lobby Ambassador tasks.
• Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Perform other reasonable job duties as requested.
• Adhere to the highest standards of The Ritz-Carlton service excellence.
• Perform administrative support/duties as assigned.
• Anticipating and fulfilling the unique needs and requests of our residents
• Liaising with other departments to ensure seamless delivery of services
• Proactively identifying opportunities to enhance the resident experience
• Advocating for the brand and upholding the high standards of The Ritz-Carlton

What we're looking for

• Minimum 2 years of experience in a similar concierge or guest services role, preferably in a luxury hotel or residential setting
• Exceptional communication and interpersonal skills, with the ability to build rapport and anticipate the needs of high-net-worth individuals
• In-depth knowledge of the local area, including the latest dining, entertainment, and cultural offerings
• Proficiency in using relevant technology and software to manage requests and maintain detailed records
• A passion for delivering personalised, anticipatory service and creating memorable experiences
• Strong computer literacy with working knowledge of MS office (Word, Excel, Powerpoint, email handling, printer/scanner use etc.)
• Ability to multitask and prioritize daily tasks effectively
• Punctual, reliable, well-groomed, meticulous and attention to detail.
• Previous experience in a similar role is an advantage.
• Fluency in English and at least one other language, such as Mandarin is preferred

What we offer

At The Ritz-Carlton Residences Singapore Cairnhill, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits, including:

About us

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton Residences Singapore Cairnhill is a prestigious luxury development located in the heart of the Newton Central Region. With our unparalleled attention to detail and commitment to exceptional service, we have become a benchmark for luxury living in Singapore. We are proud to be part of the iconic Ritz-Carlton brand, known worldwide for its dedication to delivering unforgettable experiences to our residents and guests.

If you are passionate about delivering exceptional service and are eager to be a part of our team, please apply now.