Food & Beverage Service Team Leader (All Day Dining Restaurant)

2 days ago

Central Region, Singapore PARKROYAL COLLECTION Marina Bay, Singapore Full time $60,000 - $120,000 per year

Peppermint is PARKROYAL COLLECTION Marina Bay's signature all-day dining restaurant, offering a farm-to-table culinary experience with an emphasis on sustainable, locally sourced ingredients. Featuring live cooking stations, an open kitchen, and a lush greenhouse-inspired ambiance, Peppermint provides guests with an interactive and memorable dining experience.

Reporting to the Restaurant Manager/ Assistant Restaurant Manager, we are seeking an experienced and motivated F&B Service Team Leaders to oversee daily operations, ensure exceptional guest service, and lead a dynamic service team.

Responsibilities

  • Lead, train, and motivate service staff (servers, hosts, bussers) to deliver high-quality service.
  • Conduct pre-shift briefings and ensure team members are well-informed about daily specials, promotions, and service standards.
  • Monitor staff performance, provide constructive feedback, and assist in performance evaluations.
  • Foster a positive and collaborative work environment.
  • Ensure all guests receive attentive, personalized, and efficient service in line with the hotel's standards.
  • Handle guest inquiries, feedback, and complaints professionally, escalating issues to management when necessary.
  • Maintain a visible presence in the dining area to engage with guests and ensure satisfaction.
  • Oversee daily restaurant operations, including opening/closing procedures, table setups, and service flow.
  • Coordinate with the kitchen and bar teams to ensure smooth communication and timely order delivery.
  • Monitor inventory levels (cutlery, glassware, condiments) and restock as needed.
  • Ensure compliance with hygiene, safety, and sanitation standards (SG Food Safety & Workplace Safety guidelines).
  • Assist in scheduling staff shifts while optimizing labor costs.
  • Track and report daily sales, guest counts, and service incidents.
  • Support the Restaurant Manager in implementing SOPs and service enhancements.

Requirements

  • Minimum 3 years in F&B service, with at least 1 year in a supervisory or team leader role (hotel or upscale restaurant preferred).
  • Strong leadership, communication, and problem-solving abilities.
  • Excellent customer service and interpersonal skills.
  • Proficiency in POS systems and basic Microsoft Office (Excel, Word).
  • Highly organized, proactive, and able to work under pressure.
  • Flexible to work rotating shifts, weekends, and public holidays.
  • Basic Food Hygiene.

Additional Information

  • 5-day work week
  • 13th month AWS and Performance Bonus
  • Annual Leave from 10 days
  • Up to 50% Associate Dining & Accommodation Discounts at Group Properties
  • Referral Incentive of S$1,000*
  • Career Development and Training opportunities

*Terms & Conditions Apply

We regret that only shortlisted applicants will be notified.

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