Service Crew – Japanese Restaurant
2 days ago
Job Title: Service Crew – Japanese Restaurant
Position Type: Full-Time/Part-Time
Job Overview:
We are seeking enthusiastic, friendly, and dedicated individuals to join our team as Service Crew Members at Kaisendon, a premier Japanese restaurant. As a Service Crew Member, you will play a crucial role in delivering an exceptional dining experience to our guests. Your primary responsibility will be to provide outstanding customer service, ensure a clean and comfortable dining environment, and assist with various tasks within the restaurant.
Key Responsibilities:
* Customer Service: Greet and welcome guests warmly as they enter the restaurant. Provide menu information, answer questions about the menu, and make recommendations based on customer preferences.
* Order Taking and Service: Accurately take food and beverage orders from customers and relay them to the kitchen. Serve food and drinks promptly and ensure all orders are correct.
* Maintain Cleanliness: Keep the dining area clean and organized, including clearing tables, wiping down surfaces, and ensuring restrooms are tidy.
* Assist with Food Delivery: Ensure timely delivery of food and beverages to customers in a professional and polite manner. Check on customers to ensure satisfaction.
* Cash Handling: Accurately process customer payments, handle cash, and provide change as needed.
* Teamwork: Work collaboratively with kitchen staff, fellow service crew, and management to ensure efficient restaurant operations.
* Product Knowledge: Maintain a strong understanding of the menu, including ingredients, preparation methods, and drink pairings, to answer customer inquiries.
* Upselling: Encourage guests to try signature dishes, beverages, or desserts to enhance their dining experience.
Qualifications:
* Previous experience in customer service or restaurant settings is a plus but not required.
* A passion for Japanese cuisine and culture.
* Excellent communication and interpersonal skills.
* Ability to work efficiently in a fast-paced environment.
* Positive attitude and a strong desire to help others.
* Ability to stand for long periods and lift up to 11kg.
* Basic math skills for handling payments.
* Flexibility to work evenings, weekends, and holidays as required.
Benefits:
* Employee meal discounts.
* Opportunity for career advancement.
* A friendly and supportive work environment.
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