IT Enablement Lead

Job description:

Position Overview

The Technology Division at BCS is responsible for the operations, maintenance, and support of BCS applications such as FAST, Giro, CTS, PayNow, SGQR, TFR, eGIRO and its critical infrastructure, ensuring its operational stability, regulatory compliance, and service reliability.

The IT Operations ('Run') department is regarded as BCS's backbone, overseeing the day-to-day operations, maintenance, and support of IT systems and infrastructure that ensure the continuous delivery of BCS applications. This includes the management of data center operations, application monitoring and Level incident management support, ensuring the systems are always available, secure, and compliant.

The IT Enablement lead, will be reporting to the Head of IT Operations, responsible for strategy and design covering people, processes and technology. The incumbent will be required to refine and execute the road map to ensure alignment with the overall business and commercial strategies. The incumbent will also be working closely with other departments and external vendors to ensure BCS' IT infrastructure is resilient, compliant, and optimised for business needs.

Key Responsibilities

Accountable for delivering a technology transformation roadmap that cuts across multiple tenants of technology including but not limited to the below:

•    IT Service Management and IT Asset Management implementation

•    Infrastructure and Application Modernisation

•    Transformation in people and processes

•    Adoption of DevSecOps across the organisation

•    Implementation of tools and processes to enhance Automation Cloud and Datacentre Strategy

•    Enterprise architecture

•    IT Security

•    Improving security and compliance posture

•    Monitoring and improving team productivity through tools

•    Improving observability and quality of applications

Requirements

Education and Experience

•    Bachelor's degree in information technology, Information Systems, Computer Science, or a related field. A master's degree or relevant advanced certification would be highly advantageous.  

•    At least 20 years of IT operations, application support and/or software engineering background with at least 10 years in a leadership role within the financial services, payment, or banking industry, focusing on mission-critical, high-availability services and complex IT infrastructure.

•    Possess a breadth of IT experience, expertise in digital transformation with a strong understanding of design methodologies

Skills and Knowledge

•    Good understanding of mission critical and highly available complex IT services

•    Good level of technical appreciation of datacentre and cloud infrastructure

•    Familiar with IT security and cyber security best practices

•    Possess a high-level overview of information technology governance

•    Strong awareness of modern tech stacks and developments with respect to software development using modern design principles, API driven development. DevSecOps, Cloud Native solutions should also be exhibited. 

•    Experienced in implementing technology roadmaps, application and infra modernisation

•    Experienced working with both Agile and Waterfall methodologies

•    Able to 'think big' and challenge conventional wisdom regarding technology refresh and hype

•    Ability to operate successfully in a matrix organisation and to mobilise individuals outside their reporting line

•    Excellent leadership skills that inspire others, promote teamwork and collaboration

•    Experienced in people and team management, including strong coaching skills

•    Strong negotiation skills with the ability to build consensus across different teams

Preferred Certifications

•    Certifications in TOGAF / MODAF / Zachman frameworks / AWS / AZURE/ GCP