Regional Medical Operations

Title: Regional Medical Operations & Excellence Lead

Location:

Novena Square, SG, SG

Global Business Unit: HEC

Job Function: Regulatory Services

Requisition Number: 193088

Description
Job Summary
The Regional Medical Operations & Excellence Lead based in Singapore plays a critical role in enabling and optimizing the execution of medical strategies across the region, with a strong focus on patient-centricity, operational efficiency, and stakeholder value. This role is responsible for building medical capabilities, driving digital transformation, enhancing cross-functional collaboration, and embedding insight-driven approaches that maximize scientific and strategic impact. Ultimately, the position ensures better patient outcomes and a stronger partner experience.

Key Responsibilities
Strategic Enablement

• Partner with regional and country medical leaders to ensure effective execution of medical strategies.
• Translate strategic objectives into actionable operational plans adapted to diverse healthcare environments.

Medical Capabilities & Training

• Assess core capability needs and design structured training programs for field and office-based medical teams.
• Develop training that encompasses technical expertise, patient pathways, healthcare system dynamics, and burden of disease.
• Lead rollout of digital and blended learning solutions; foster knowledge exchange and best-practice sharing across markets.

Digital Education Strategy

• Drive the design and execution of a comprehensive digital medical education strategy for internal (e.g., MSLs) and external (e.g., HCPs) stakeholders.
• Oversee digital platforms and content development, ensuring initiatives enable clinicians to make better-informed decisions.

Operations & Governance

• Ensure operational excellence through SOPs, KPIs, budget management, and efficient workflows.
• Implement compliant processes that free up medical teams for value-added patient and HCP activities.
• Maintain alignment with legal, compliance, and regulatory partners.

Systems & Digital Tools

• Champion the use and optimization of medical CRM systems, insight management tools, and digital enablement platforms.
• Drive adoption and continuous improvement of digital tools to enable data-driven decisions and strategic agility.

Insight & Engagement Excellence

• Build robust frameworks for insight capture, analysis, and strategy refinement.
• Equip medical teams with tools that enhance KOL engagement and scientific impact.

Cross-functional Collaboration

• Act as a strategic bridge between medical affairs, commercial, compliance, regulatory, and market access functions.
• Support integrated planning processes that align medical and commercial objectives while ensuring compliance.

Continuous Improvement

• Establish mechanisms to benchmark and track medical performance across the region.
• Identify opportunities for innovation in processes, systems, and structures.
• Foster a culture of continuous learning, curiosity, and scientific excellence.

Functional Skills And Knowledge

• Strong understanding of medical affairs strategy, scientific engagement, and compliance standards.
• Proven experience implementing digital tools and driving field medical excellence.
• Demonstrated ability to translate insights into patient- and HCP-focused strategies.
• Expertise in capability building, project management, and cross-functional collaboration.
• Data-driven mindset with a strong focus on continuous improvement and innovation.

Education & Experience

• Advanced degree in life sciences (MD, PharmD, PhD, or equivalent) strongly preferred.
• 8+ years of experience in medical affairs or medical operations within the pharmaceutical/biotech industry.
• Regional or cross-country experience in a matrix organization strongly preferred.

Requisition Number: 193088

Job Function: Regulatory Services