E-Commerce Operations Specialist

Industry: E-commerce (Beauty and Wellness)

Location: West Singapore

Were Hiring: Ecommerce Specialist
Your Responsibilities

• E-Commerce Strategy Development:
• Oversee the day-to-day management of key e-commerce platforms (e.g., Shopify, Lazada, Shopee, and other regional online marketplaces).
• Develop and execute comprehensive e-commerce strategies to increase sales and brand visibility.
• Collaborate with the live host and facilitate the entire live stream process that drives conversions and brand awareness.
• Continuously track and analyze platform performance metrics (such as sales, ROAS, CTR, etc.) and apply insights to refine strategies, improve conversion rates, and enhance user experience.
• Product Listings & Merchandising:
• Ensure high-quality, SEO-optimized product listings, including compelling product descriptions, high-resolution images, and accurate product specifications.
• Implement and manage promotional campaigns, product bundling, and category merchandising.
• Conduct data-driven analysis and A/B testing to refine strategies and enhance e-commerce performance.
• Digital Marketing Integration:
• Collaborate with the marketing team to create integrated digital marketing campaigns (e.g., email marketing, social media, paid search, influencer collaborations).
• Leverage SEO/SEM, content marketing, and affiliate marketing strategies to drive traffic and sales.
• Customer Service and Inventory Management
• Ensure a seamless shopping experience for customers, focusing on user interface (UI), user experience (UX), and after-sales support.
• Work with the customer service team to handle inquiries, complaints, and returns, maintaining high levels of customer satisfaction.
• Collaborate with the logistics and inventory teams to ensure efficient stock management, timely fulfillment, and smooth order processing.

What We Offer

• 5 Working Days: Enjoy your weekends
• Attractive Remuneration: Competitive salary and performance-based incentives, staff welfare benefits
• Career Progression: Opportunities for personal and professional growth in fast-growing company
• Vibrant Work Environment: Join a young and innovative team.
• Comprehensive Training: We invest in your development.

Ready to Shine?
Join AI&MI Group
Leading the way in E-commerce Beauty & Wellness
Established in Singapore in 2020, AI&MI Group is a beauty and wellness company offering nutritional food supplements and skincare products.

With brands such as IEM skincare, ZIEHA nutritious food, OEBAI beauty and fashion, and LABIG beauty cosmetics, the AI&MI Group strives for absolute quality and positions itself at the premium tier. It aims to be the world's most prestigious beauty and wellness (anti-aging) group.

At present, AI&MI Group operates subsidiaries in China, Malaysia, Singapore, Hong Kong, Canada, and the United States, with "IEM" being one of the world's leading luxury skincare brands.

• Bachelors Degree in Marketing, Business, E-Commerce, or a related field.
• 5+ years of proven experience in e-commerce, particularly in a retail or consumer goods environment.
• Proficiency in e-commerce tools, CRM systems, Google Analytics, and digital marketing platforms (SEO, SEM, Google Ads, Meta/Facebook, Instagram, TikTok).
• Expertise in managing and optimizing online sales campaigns across various digital channels.
• Strong ability to collaborate and lead cross-functional teams effectively.
• Proven ability to analyze data and extract actionable insights to shape strategies.
• Goal-oriented, able to perform in high-pressure environments while meeting tight deadlines.
• A positive, collaborative, and proactive team player
• Fluent in English. And able to converse in Mandarin with Mandarin-speaking associates, partners, and clients.

Preferred Qualifications

• Experience managing teams and fostering cross-functional collaboration.
• Background in handling regional or international markets, particularly in SEAs (Singapore, Malaysia, Indonesia)