Claims Advocacy Director

1 week ago

Central Singapore AON SINGAPORE PTE. LTD. Full time $90,000 - $120,000 per year

What the day will look like

Reporting to the Head of Financial Services & Professions Group (FSPG). Singapore, with a helix to Head of Claims, Singapore and the Regional Head of Claims, to provide strategic claims management support for all complex and/or contentious FSPG's client claims, including:

  • Analyzing and reviewing coverage issues to provide claims consulting services to clients;
  • Acting as a focal support point for clients to advocate for contentious, and/or losses, to resolve a wide range of issues in creative ways;
  • Providing support to clients to facilitate settlement of claims;
  • Facilitate claims process for clients to ensure progress from notification through to closure, including engaging insurers and their professional advisers to support smooth review of claims for clients;
  • Conducting claims reviews, including analysis of claims data and provides claim related data such as loss statistics, key trends, cost reduction opportunities and other data in order to assist development of action plans to manage client's total cost of risk
  • Reporting and maintenance of claims database and systems
  • Supporting key client relationships with a focus on client governance and claims advocacy and all related service undertakings and deliver a consistently high service standards to clients with proactive, strategic advice on navigating the claims process with insurers, to resolve insurers queries and policy coverage issues.
  • Participating in Requests for Proposal (RFPs) and Tenders, articulating Claims Advocacy services
  • Working with the HoD and regional management and service teams to deliver the widest practical range of products solutions and services available from Aon to the FSPG client base
  • Working with the HOD to support and develop performance standards and providing training to colleagues, establishing the delivery of best practice service standards

Skills and experience that will lead to success

  • At least 10 years of post qualification experience in private practice litigating and managing complex financial lines claims
  • Deep financial lines product expertise and experience vital
  • Experience advocating for clients/policyholders in respect of novel / sensitive / contentious claims and/or complex points of law
  • Ability to optimally communicate across jurisdictions as well as different markets, practices and cultures
  • Demonstrable understanding of the (re)insurance market and the role of a broking company in the claims arena including being able to interpret complex insurance policy wordings, experience maintaining senior level (re)insurer and client relationships, flexibility and creativity in negotiation, strong written and oral presentation skills.

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