Training and Development Executive

5 days ago

Central Region, Singapore Valuemax Group Ltd Full time $40,000 - $80,000 per year

Role Overview

As part of ValueMax Group Ltd's commitment to service excellence and continuous learning, we are expanding our Training & Development team. We are looking for an experienced and motivated Trainer to support the rollout of training programs, deliver hands-on coaching, and help embed a culture of high performance and outstanding customer service across our retail operations.


Key Responsibilities

  • Conduct training sessions based on materials developed by the Training Manager, including topics such as customer service, product knowledge, compliance, and store procedures.
  • Facilitate on-the-job coaching to reinforce learning outcomes and ensure consistency in service delivery across outlets.
  • Support the onboarding and training of new hires to accelerate integration and performance.
  • Work closely with outlet managers to observe, identify, and address skill or knowledge gaps among staff.
  • Deliver feedback and performance insights to the Training Manager for continuous improvement of training strategies.
  • Track learning engagement and outcomes, and support training logistics where necessary (e.g., scheduling, venue preparation, equipment setup).
  • Act as a training ambassador, promoting a positive learning culture and upholding ValueMax service standards.

Requirements

  • Candidates without experience are welcome to apply.
  • At least 3 years of experience in training, coaching, or frontline retail/service roles would be preferred.
  • Strong presentation and interpersonal skills, with the ability to engage and motivate staff at all levels.
  • Fluent in English; Mandarin proficiency is a strong advantage to effectively communicate with Mandarin-speaking clients.
  • Highly adaptable with a hands-on, service-first attitude.
  • Willing and able to travel regularly to retail branches across Singapore.

Growth Potential

  • Opportunity to deepen your expertise in adult learning, coaching, and operational excellence.
  • Mentorship and guidance from the Training Manager with a structured path for career growth.

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