Training & Development Manager

2 days ago

Central Region, Singapore Guzman y Gomez Full time $80,000 - $120,000 per year

The Training & Development Manager is a senior leadership position responsible for setting the strategic direction of training initiatives across all Guzman y Gomez restaurants in Singapore. This role focuses on aligning training with business goals, driving innovation in learning and incubating a strong culture of development. The Training & Development Manager will work closely with Operations, HR, marketing and other key stakeholders to enhance operational excellence and guest experience. The ideal candidate will play a critical role in building a high-performing team culture, ensuring new hires and exciting crew are continuously developed to excel in their roles and responsibilities.

Job Scope:

Strategy & Training Execution

  • Establish training roadmaps for high-potential leaders, new hires and existing crews
  • Develop and manage the training budget, ensuring that projects are delivered on time and within financial constraints
  • Stay up to date with emerging training systems in the QSR industry, driving continuous improvement and innovation within GYG's training framework
  • Conduct classroom and in-restaurant training sessions and skill-building workshops

Onboarding & Continuous Development

  • Deliver onboarding programs for all new hires, accelerating their operational competency
  • Implement refresher training for existing crew to upskill culinary and improve guest experience
  • Maintain detailed training records and provide reports on training progress and impact.

Leadership & Succession Planning

  • Identify high-potential crew and design leadership development programs to prepare them for management roles
  • Conduct and oversee the train-the-trainer program to strengthen the training culture and to build internal capabilities.
  • Partnering with HR to ensure succession planning for key roles.

Innovation & Continuous Improvement

  • Lead the development of digital learning platforms, interactive modules and e-learning content
  • Continuously improve learning & training tools and platforms to enhance learners accessibility and engagement

New Restaurant Openings (NROs)

  • Lead the training implementation for all new restaurant openings, including infrastructure setup, system installations and digital integration
  • Ensure that the team for new restaurants are trained and competent to optimise operations from day one, adhering to GYG's operational standards

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