Customer Service Officer

4 days ago

Joo Seng, Singapore Lau (International) Distribution Pte Ltd Full time $30,000 - $60,000 per year

Responsibilities:

Customer Service:

  • Greet and assist customers in person, over the phone, or via Zendesk.
  • Answer queries regarding products or services and provide accurate information about service options.
  • Process service requests and schedule appointments based on customer needs.
  • Handle customer complaints and concerns promptly, ensuring customer satisfaction.

Service Coordination:

  • Communicate with technicians and other service staff to ensure timely service delivery.
  • Ensure that service records are updated and maintained accurately.
  • Monitor the progress of ongoing service requests and provide customers with status updates as needed.
  • Coordinate and arrange shipments for products that required for servicing.
  • Ensure that all shipments are processed accurately and delivered on time.
  • Work with logistics and shipping partners to track and resolve any shipment-related issues.

Documentation & Reporting:

  • Record and maintain customer service data and transaction details.
  • Prepare reports on service activities, customer feedback, and overall performance for management review.
  • Process service orders, invoices, and payment transactions accurately.

Inventory Management:

  • Assist with inventory management and ensure that all required parts, tools, and materials are available for service operations.
  • Maintain an organized service area, ensuring cleanliness and safety standards are met.

Collaboration & Teamwork:

  • Work closely with other service centre staff, technicians, and management to ensure the smooth operation of the service centre.
  • Participate in team meetings and contribute ideas for service improvement.

Requirements:


•     Minimum GCE 'O' Level/ Diploma


•     At least 1 to 2 years of working experience in related field.


•     Team player with a positive work attitude, meticulous and able to work independently


•     Must be able to read and understand Chinese


•     Proficient in MS Word & Excel


•     Entry level with the right attitude are welcome

You are required to work 2 Saturdays per month (9:30am am to 12:30 pm)

Working hours: 9:30am to 6:00pm

Location: Joo Seng

Immediate vacancies for those who can start work as soon as possible.

Please submit or write in with your full resume, stating current and expected salary to

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