Customer Service Officer – Equipment sales and Military Operations

2 weeks ago

Joo Koon, Singapore Megafab Engineering Pte Ltd Full time $40,000 - $60,000 per year

Job Summary:

We are seeking a detail-oriented and proactive Customer Service Officer to support our sales operations in the Lifting Equipment (Mobile Cranes) & Automotive (Heavy Vehicles) and Military (after-sales) sectors. The role involves managing quotation and invoices, liaising with internal teams and customers, and ensuring smooth after-sales processes. The ideal candidate will be organized, customer-focused, and capable of handling sensitive information with professionalism.

Equipment sales and Military After-sales Operations

  1. Sales Support & Documentation

  2. Prepare and issue sales quotations, order confirmations, and invoices for lifting equipment, heavy vehicles, and military projects.

  3. Maintain accurate and updated customer, product, and job documentation.

  4. Support the sales team in tracking quotations, project timelines, and order status.

  5. Customer Liaison & Customisation Coordination

  6. Liaise directly with customers to understand their specific requirements, including customization or modification needs.

  7. Coordinate with vendors, workshops, and technical teams for custom fabrication, installation, and commissioning works.
  8. Ensure all customization projects meet customer specifications, quality standards, and deadlines.

  9. Provide regular updates to customers on job progress and completion.

  10. After-Sales Service & Military Projects

  11. Coordinate after-sales servicing works for military vehicles/equipment.

  12. Assist in preparing service reports, inspection checklists, and job documentation.
  13. Liaise with internal teams and external partners to ensure timely servicing, repair, or inspection completion.

  14. Monitor service quality and follow up with customers to ensure satisfaction and compliance with contractual obligations.

  15. Payment & Financial Coordination

  16. Liaise with customers on payment matters, including outstanding invoices and credit terms.

  17. Work closely with the Finance Department to support billing, payment collection, and account reconciliation.

  18. Prepare supporting documents for performance invoices and COD customers.

  19. Administrative & Reporting Duties

  20. Maintain proper filing and record-keeping of all customer, project, and service-related documentation.

  21. Prepare regular sales and service reports for management review.
  22. Support cross-department coordination to ensure efficient daily operations.

Job Requirements:

  • Minimum GCE 'O' Level or equivalent; diploma preferred.
  • Min 2+ years of experience in after-sales or customer service admin roles, preferably in lifting equipment or heavy-duty automotive sectors.
  • Strong communication and coordination skills.
  • Proficient in Microsoft Office (Excel, Word) and service/finance management systems i.e. Zoho and AutoCount.
  • Able to multitask and work independently in a fast-paced environment.
  • Familiarity with military or government service protocols is an advantage.
  • Able to handle confidential information with discretion.

  • Customer Service Officer – After-sales Operations

    2 weeks ago

    Joo Koon, Singapore Megafab Engineering Pte Ltd Full time $40,000 - $60,000 per year

    Job Summary:We are seeking a detail-oriented and proactive Customer Service Officer to support our after-sales operations in the Lifting Equipment (Mobile Cranes) & Automotive (Heavy Vehicles) sector. The role involves managing quotation and invoices, liaising with internal teams and customers, and ensuring smooth after-sales processes. The ideal candidate...

  • Service Advisor cum Planner

    2 weeks ago

    Joo Koon, Singapore Megafab Engineering Pte Ltd Full time $40,000 - $80,000 per year

    Job Summary:We are looking for a proactive and customer-oriented Service Advisor cum Planner to be the first point of contact for our clients. This role involves managing service bookings, coordinating with internal teams, handling customer inquiries and payments, and supporting after-sales and administrative tasks. The ideal candidate should possess strong...

  • Service Coordinator

    2 weeks ago

    Joo Koon, Singapore Jungheinrich Lift Truck (Singapore) Pte Ltd Full time $40,000 - $80,000 per year

    Be the First Point of Contact and Drive Exceptional Customer ServiceJoin our team as a Service Coordinator, where you'll play a pivotal role in ensuring seamless operations and customer satisfaction.What you'll be doing:As a key player in our service team, you will:Be the first point of contact for customers, handling service requests and breakdown calls...

  • Customer Service Representative

    4 days ago

    Joo Koon, Singapore The Supreme HR Advisory Pte Ltd Full time $18,000 - $27,000 per year

    Office Indoor Customer ServiceWorking days: Mon to Fri 8.30am-5.30pm, Alternate Sat 8.30am-12.30pmSalary: Basic $2200 to $2600Address: Joo KoonInterested applicants can also send your resume to ) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.WA ME for more Customer Service roleJob...

  • Sales & Customer Service Executive

    2 weeks ago

    Joo Koon,, Singapore COMBIND SUPPLIES PTE. LTD. Full time $104,000 - $130,878 per year

    ◆ About Us We are a growing company specializing in metal composite panels, committed to delivering high-quality products and professional services. We value good character, responsibility, and a proactive attitude. This role offers opportunities to learn, grow, and contribute in a supportive environment. ◆ Job ScopeDrive sales and promote new...

  • Logistics Service Officer

    6 hours ago

    Joo Koon, Singapore GKE Express Logistics Pte Ltd Full time $40,000 - $60,000 per year

    We are on the lookout for a passionate individual who is eager to build a career in Logistics Service with a strong focus on customer service excellence. If you are ready to grow alongside a dynamic and supportive team, apply now and become part of the GKE family—where every team member matters. Company OverviewOur Vision is to become a leading integrated...

  • Customer Solutions Associate

    5 hours ago

    Joo Koon, Singapore Acez Instruments Pte Ltd Full time $40,000 - $80,000 per year

    We are looking for a dynamic and results-driven Customer Solutions Associate to join our Sensor & Instruments (Industrial) Department. This role is ideal for individuals passionate about sensors and instrumentation who thrive in a fast-paced, client-focused environment.Benefits:Annual Wage Supplement (AWS)Performance Bonus & Variable BonusCompany TripMedical...

  • Sales Executive

    2 weeks ago

    Joo Koon, Singapore Aver Asia (S) Pte Ltd Full time $104,000 - $130,878 per year

    Responsibilities:Attend to customers' queries pertaining to sales and rental of equipment.Prepare Quotation and follow up.Liaise with operation team for equipment delivery.Submit signed Quotation, Purchase Order and Delivery Order to billing team for Invoice issuance.Collection of payment due from customer.Sourcing potential new customer.Establish and...

  • Sales Admin Assistant

    2 weeks ago

    Joo Koon, Singapore Private Advertiser Full time $30,000 - $40,000 per year

    Job DescriptionWe are looking for a motivated Admin & Sales Support Executive to assist our operations team with administrative, invoicing, and customer-related tasks. This is an ideal role for someone who is organized, detail-oriented, and fluent in both Tamil and English.ResponsibilitiesProvide administrative and clerical support to the sales and...

  • Operation Executive

    2 weeks ago

    Joo Koon,, Singapore CLEANING CONCEPT PTE. LTD. Full time $40,000 - $60,000 per year

    JOB DESCRIPTIONS -· Oversee and manage all cleaning related activities at various customer sites. Experience in managing a large cleaning crew.· Manage and monitor site cleaning duties, coordinate work activities and operations, including site inspection, sanitation, statutory compliance and on-site safety, WSH policy and guidelines· Responsible for the...