Service Coordinator

2 weeks ago

Joo Koon, Singapore Jungheinrich Lift Truck (Singapore) Pte Ltd Full time $40,000 - $80,000 per year

Be the First Point of Contact and Drive Exceptional Customer Service

Join our team as a Service Coordinator, where you'll play a pivotal role in ensuring seamless operations and customer satisfaction.

What you'll be doing:

As a key player in our service team, you will:

  • Be the first point of contact for customers, handling service requests and breakdown calls with professionalism and care.
  • Coordinate and dispatch Service Technicians and Engineers promptly to address customer needs.
  • Maintain and update service requests in SAP for streamlined tracking and resolution.
  • Monitor job progress, provide regular updates, and ensure timely feedback to customers.
  • Prepare, send, and follow up on quotations, ensuring accurate documentation for billing.
  • Schedule and manage preventive maintenance tasks to keep equipment running smoothly.
  • Collaborate with suppliers to arrange and complete service jobs efficiently.
  • Build strong customer relationships by delivering outstanding service and support.

What we look for:

  • Knowledge of after-sales processes and truck portfolios.
  • Proficient in SAP, Visitour, and MS Office tools.
  • Strong time management and multi-tasking abilities.
  • Self-motivated and proactive problem solver.
  • Excellent communication and negotiation skills.
  • Detail-oriented with a focus on accuracy.
  • Skilled at managing challenging customer interactions.
  • Customer-focused with a service-first mindset.
  • High emotional intelligence and empathetic under pressure.
  • Positive and resilient in fast-paced environments.
  • Diploma holder with extensive customer service experience.
  • Fluent in English, both written and spoken.

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