BPO Customer Service

3 days ago


Downtown Core, Singapore U3 InfoTech Pte Ltd Full time $54,000 per year

Job Title: Team Lead – BPO Customer Service (Contact Center)

Salary: UP TO $4,500.00

Working Hours: 40 hours per week

Location: Singapore, Raffles City Tower

Contract: 1 year

Job Overview

We are seeking a motivated and experienced Team Lead to oversee a team of Customer Service Officers (CSOs) in our Contact Center. The Team Lead will be responsible for ensuring smooth daily operations, driving team performance, and maintaining service excellence. In addition to managing frontline performance, this role will also support administrative responsibilities and ad hoc projects as directed by the Contact Center Manager (CCM).

Key Responsibilities

  1. Team Management & Operations

  2. Supervise daily operations and monitor CSOs' performance to meet service levels and KPIs.

  3. Provide coaching, feedback, and regular performance reviews to support staff development.
  4. Handle customer complaints and resolve team-level escalations effectively.

  5. Reporting & Performance Monitoring

  6. Track and analyze team performance reports.

  7. Identify performance trends and recommend process improvements.

  8. Administrative & Ad Hoc Tasks

  9. Assist with administrative duties and support internal and external communications.

  10. Support audits, compliance-related tasks, and other ad hoc assignments from the CCM.

Requirements

  • Minimum 2 years' experience as a Team Leader in a contact center environment.
  • Diploma qualification in any discipline.
  • Strong leadership, coaching, and communication skills.
  • Proficient in Microsoft Office applications.
  • Willingness to work on weekends and public holidays when required.

Application Process: If you possess the required skills and are ready to take on a dynamic role, we encourage you to apply. Share your resume at

U3 Privacy policy for job applicants: When you apply, you voluntarily consent to the collection, use, and disclosure of your personal data for recruitment/employment and related purposes

Job Type: Contract

Contract length: 12 months

Pay: Up to $4,500.00 per month

Work Location: In person



  • Downtown Core, Singapore U3 InfoTech Pte Ltd Full time

    **Job Title**:Team Lead - BPO Customer Service (Contact Center) **Salary**: UP TO $4,500.00 **Working Hours**: 40 hours per week **Location**: Singapore, Raffles City Tower **Contract**: 1 year **Job Overview** We are seeking a motivated and experienced Team Lead to oversee a team of Customer Service Officers (CSOs) in our Contact Center. The Team Lead...


  • Downtown Core, Singapore ACCOMY SG PTE. LTD. Full time

    We are seeking a motivated and enthusiastic Customer Service Intern to join our team. This internship provides an excellent opportunity to gain hands-on experience in customer service operations and enhance your skills in communication, problem-solving and team collaboration. As an intern, you will support the customer service team by addressing customer...


  • Downtown Core, Singapore FYYA Full time

    We are looking for a friendly, approachable and service-oriented **Customer Service Executive** to be the first point of contact for our clients. **Responsibilities** - Assist customers with product/service information, order processing and issue resolution - Record and update customer interactions, requests and feedback accurately in the system -...

  • Service Crew

    3 days ago


    Downtown Core, Singapore W&T SUCCESS SERVICE Full time

    Provide a positive customer experience with fair, friendly, and courteous service. - Handle phone calls for reservations and inquiries. - Greet and direct guest to designated room. - Record orders, serve food and beverages. - Input orders into point-of-sales system. - Provide basic technical support (mic checks, karaoke system checks). - Maintain a safe and...


  • Downtown Core, Singapore CAPITALMASTER PTE LTD Full time

    **Company Profile**: We are a company focusing on stock software analysis and software course learning, with a strong technical research and development team and an excellent sales team. We provide comprehensive stock software solutions and professional stock software course training, have served hundreds of customers, and have been highly praised by...


  • Downtown Core, Singapore ESIN GROUP PTE. LTD. Full time

    As a Customer Service Executive, you will be working to provide exceptional customer support service to High Net Worth foreign clients and assist their families in relocating to Singapore. **Job Duties**: - Assist clients with bank account opening, house leasing, maid hiring, school enrolment/tours, and other services to help clients settle down. - Gather,...


  • Downtown Core, Singapore Cytiva Full time

    **Bring more to life.** Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you...


  • Downtown Core, Singapore AJ Walter Aviation Full time

    **_Would you love to join a forward-thinking, entrepreneurial, and dynamic aviation company?_** **_ Come and join AJW Aviation Singapore as a Customer Service Executive._** By joining AJW Group, you will become part of a world-leading independent specialist in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare...


  • Downtown Core, Singapore U3 InfoTech Pte Ltd Full time

    Conduct outbound calls to delinquent customers to facilitate payment and prevent further account delinquency. - Provide clear and concise information to customers regarding their overdue payments and available payment methods. - Review customer profiles to determine the most effective collection actions and negotiate payment arrangements. - Escalate complex...


  • Downtown Core, Singapore Hello Technology Pte Ltd Full time

    P**Position Description (Responsibilities)** - Key support role between the company’s daily operation and customers' need. - Validate and manage the SMS broadcast requests through data entry by inputting the configurations and components into the system. - Posses good customer service and communication with the customer - Handle arising technical or sms...