Customer Service Advisor

4 days ago

Downtown Core, Singapore Integrated DNA Technologies (IDT) Full time

Job Specific Duties/Essential Functions:

- Fields customer inquiries leading up to and after order placement to provide a positive customer experience.
- Demonstrates channel versatility and aptitude on multiple customer communication channels
- Evaluates the customer’s issue and navigates between multiple systems to accurately serve customers and provide informed responses.
- Provides pricing and/or account information upon request to ensure customers are able to make informed decisions regarding their purchase.
- Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting resolution to the customer’s satisfaction.
- Collaborates with IDT’s sales team to resolve customer inquiries and ensure customer satisfaction
- Relays “voice of the customer” feedback to management
- Uses correct escalation procedures on issues outside the scope of accountabilities or expertise
- Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.
- Performs other duties as assigned

Education, Licensure, Certification, Registration
- Associate’s degree with 1 to 2 years customer service experience required
- Previous experience in customer service or related field preferred

Professional Experience
- Previous experience with SAP or Salesforce preferred

Knowledge, Skills, and Abilities (required)
- Ability to effectively communicate, both orally and in writing, to customers and colleagues
- Ability to keep key personnel informed and up-to-date of imminent issues
- Ability to work independently or collaboratively in a group
- Ability to identify processes in need of optimization and suggest solutions
- Ability to adjust to change in a quick paced environment

Intellectual/Emotional Requirements
- Ability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure.
- Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.
- Ability to accept responsibility for the direction, control or planning of an activity.

Travel Requirements
- No Travel

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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