
Customer Service Officer
1 day ago
Maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customer inquiries on general and transactional enquiries
- Communicating with customers through various channels.
- Acknowledging and resolving customer requests.
- Customer outreach to encourage the use of digital services.
- Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
- Collaborate with stakeholders to resolve all customer queries and requests.
- To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
- To adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues
**Job Types**: Full-time, Contract
**Salary**: $2,000.00 - $4,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Performance bonus
**Experience**:
- Customer service: 2 years (preferred)
- Banking: 1 year (preferred)
Work Location: In person
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