IT Service Delivery Executive

1 day ago

Downtown Core, Singapore TransitLink Full time

**Responsibilities**:

- Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met.
- Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders
- Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect.
- Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates to stakeholders
- Manage of IT operational risk and issues, system performance and availability.
- Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span.
- Assist in managing operating expenses of IT resource and service-related expenses.
- Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders.
- Maintain the operation certification standards and involve all IT audits and assessments.
- Assist in Business Continuity and IT Disaster Recovery activities and planning
- Involve project management (including new initiatives) to ensure all timeline is meet.
- Liaise with vendors for IT-related matters.
- Able to support after office hours (Include Sat, Sun & PH) for incident or downtime for maintenance.

**Requirements**:

- 3 years’ experience in IT operations, service delivery and management or service desk management
- Strong understanding of system and network operations standards and knowledge, with ITIL certification will be advantageous
- Resourceful, excellent analytical and problem-solving skills
- Good communication, writing and presentation skills
- Self-learner and able to work independently
- Good interpersonal, resourceful, analytical and good problem-solving skill
- Strong verbal and written communication skills.

  • Service Delivery Leader, Singapore

    1 day ago

    Downtown Core, Singapore Aon Corporation Full time

    Posting Description: **Service Delivery Leader, Singapore** We are hiring a Service Delivery Leader, Singapore to join our Aon Client Services Team (ACS)! The ACS team is a business critical operating unit within Aon Singapore, providing best in class broking service support to our Client Relationship Managers and clients. The ACS team include Managers,...

  • Technology Service Delivery Leader

    2 weeks ago

    Downtown Core, Singapore Aon Corporation Full time

    Posting Description: **Technology Service Delivery Leader** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients...

  • Solution and Service Delivery Manager

    1 week ago

    Downtown Core, Singapore Anotech Singapore Full time

    We are looking for a Solution and Service Delivery Manager to ensure customer satisfaction and be responsible for the committed time, quality and maximizing service profitability. **Responsibilities** **1. Delivers the solution in compliance with customer requirements and organisation’s proposal.** - Supporting pre sales team to perform quotation,...

  • Tech Support/admin

    1 week ago

    Downtown Core, Singapore Avatar Techno Service Full time

    Tech Support / AdminJob Responsibilities:Enterprise Platforms Division, User Service Centre Sitting within Information Technology Department, the Tech Support/ Admin will be part of the team responsible fordriving the transformation initiatives in MAS’ end user computing environment, covering service, performance, quality and budget forecasting Service...

  • Service Delivery Manager

    7 days ago

    Downtown Core, Singapore Rextechnologies pty. limited. Full time

    **Job Overview** The Service Delivery Manager will be responsible for comprehensive management of IT infrastructure services, including infrastructure management, service desk, and onsite support operations. **Key Responsibilities** **Service Desk and Onsite Support** - Oversee service desk operations and incident management - Manage root cause analysis and...

  • Category Delivery Senior Executive

    1 week ago

    Downtown Core, Singapore Aon Corporation Full time

    Posting Description: **Category Delivery Senior Executive** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients...

  • Operations Executive

    7 days ago

    Downtown Core, Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    **Position Title: Operations Executive** We are seeking an Operations Executive to join our dynamic team in the automotive industry. As an integral part of our operations, you will play a key role in ensuring the smooth functioning of daily business activities and providing crucial support across various operational facets. Your responsibilities will...

  • Operations Executive

    1 day ago

    Downtown Core, Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    **Position Title: Operations Executive** We are seeking an Operations Executive to join our dynamic team in the automotive industry. As an integral part of our operations, you will play a key role in ensuring the smooth functioning of daily business activities and providing crucial support across various operational facets. Your responsibilities will...

  • Technical Delivery Manager

    1 day ago

    Downtown Core, Singapore Intellect Minds Pte Ltd Full time

    **We are a fast growing company that aims to help you with all in job finding matching to your skills.**: - **Strong technical knowledge and/or platform knowledge - Payment Platforms**: - **Good business domain knowledge in payments area (e.g. ISO, SWIFT, Local Schemes)**: - **More than 8 years track record in developing and delivering global/regional IT...

  • Service Business Executive

    1 day ago

    Downtown Core, Singapore Intellect Minds Pte Ltd Full time

    **We are a fast growing company that aims to help you with all in job finding matching to your skills.**: **Responsibilities**: - **Plan and execute strategies in achieving the business objectives of our Service Line of Business.**: - **Identify new service business potential, conceptualize and develop them into marketable service products.**: -...