Service Delivery Manager
7 days ago
**Job Overview**
The Service Delivery Manager will be responsible for comprehensive management of IT infrastructure services, including infrastructure management, service desk, and onsite support operations.
**Key Responsibilities**
**Service Desk and Onsite Support**
- Oversee service desk operations and incident management
- Manage root cause analysis and implement corrective actions
- Develop and maintain standard operating procedures for support processes
- Ensure timely resolution of user support tickets
- Coordinate onsite technical support for end-users
- Ensure compliance with Service Level Agreements (SLAs)
**Team Leadership**
- Build and manage high-performing infrastructure and support teams
- Conduct staff scheduling based on customer demands
- Perform performance reviews and create individual development plans
- Provide training, onboarding, and mentoring for team members
**Process Improvement**
- Develop continuous service improvement initiatives
- Identify opportunities for system and security enhancements
- Implement IT security standards and procedures
- Increase employee security awareness
**Required Skills**:
- Excellent organizational and time management skills
- Strong project management fundamentals
- Metrics-driven management approach
- Exceptional communication skills
- Leadership and team-building capabilities
- Problem-solving and analytical thinking
- Technical Competencies
- Proficiency in infrastructure monitoring tools
- Understanding of IT service management principles
- Knowledge of cybersecurity best practices
- Familiarity with service desk management systems
- Experience in incident and problem management
**Preferred Certifications**
- ITIL
- PMP (Project Management Professional)
- Relevant infrastructure management certifications
**Job Types**: Full-time, Contract
Contract length: 24 months
Pay: From $3,566.01 per month
**Experience**:
- Project management: 1 year (preferred)
License/Certification:
- PMP (preferred)
**Location**:
- Singapore 079912 (required)
Work Location: In person
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