Customer Service Manager

1 day ago

Downtown Core, Singapore Sunnystep Full time

**Who are we and what do we do?**

Sunnystep is a local footwear brand that specializes in comfortable walking shoes. Its mission is to help people move freely and happily. It was founded by Ting after she suffered from a traumatic postpartum spine injury and needed the most comfortable walking shoes that minimize stress on the feet and the body. With the proprietary insoles that provide stable arch support, Sunnystep shoes can help you stand or walk for the whole day with no pain. Their sleek designs are perfect for work, casual and travel. Since its founding, Sunnystep has quickly gained a loyal following in Singapore and beyond in a short amount of time.

**Why should you be part of Sunnystep’s success?**

We are an innovative force in consumer retail with a clear brand purpose. We believe wellness starts from our feet. Good shoes support our feet and our body, and help us move better and live better. Our customers deeply appreciate our product and our brand philosophy and hence we are able to grow exponentially.

There’s never been a more exciting time to join Sunnystep, a pioneer in providing footwear that puts people’s comfort, mobility and wellness at the front and centre in the product design. We are setting new standards in product innovation and customer experience. Our team is moving fast in both Singapore and the larger global market. Join our mission of helping people move freely and happily, starting from the most comfortable walking shoes.

**Responsibilities**
- Advocate for Sunnystep products among customers, corporate clients and retail partners; address their concerns and respond to their inquiries in a prompt manner
- Responsible for addressing inquiries, monitoring complaints and feedback via all channels of communication
- Engage consumer in the product development process by channelling their feedback to the team, address product quality issues and collect new ideas for product development
- Maintain and regularly engage customer groups on social media and WhatsApp
- Engage our online customers regularly with live streaming activities on various e-commerce and social media platforms
- Send out newsletters regularly to our customer base; keep customers informed about new product launches and new marketing activities
- Plan and engage our retail partners with promotional activities and events
- Organise regular client engagement and appreciation events both online and offline to add value to our clients and keep them engaged in our community
- Source and send appreciation gifts to VIPs in our community

**Requirements**:

- Passionate about customer service and community
- Passionate about Sunnystep’s products and mission
- Hardworking and is extremely proactive
- Able to work under stress and thrive in a fast-paced environment

**Salary**: $3,000.00 - $5,000.00 per month

**Benefits**:

- Employee discount
- Health insurance

Schedule:

- Monday to Friday
- Health insurance

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