Customer Service Support

2 days ago


Downtown Core, Singapore Aetos Support Services Pte. Ltd. Full time

**About the Role - Job Description**

The Customer Service Support team acts as the primary interface between AETOS and our customers. We strive to provide efficient and professional solutions to world-wide customers, especially in Asia-Pacific. Meanwhile, we assist the compliance team to check the customer’s profile according to KYC policy. The team also handle and resolve settlement discrepancies and to ensure timely and accurate settlement of trades and payments.

**Language Requirement**:

- Professional in dual-languages EN-CN

**Working Hours**: 5 days’ work week

**Requirements**:

- **Must be authorized to work in Singapore without sponsorship.**_
- At least Diploma in any fields.
- Good knowledge of Microsoft Excel.
- Quick learner who has high adaptability and is comfortable with tight deadlines and pressure
- Willing to work rotating shifts, weekends and Public Holidays

**Responsibilities**:

- Develop expertise on our product and internal software to help our customers efficiently.
- Coordinate within internal parties to ensure customers’ enquiries are promptly and accurately addressed.
- Provide customers’ feedback to respective business partners to improve customer experience.
- Ensure proper documentation of new customers and operational processes/workflows.
- Reconciliation customer payments in different third-party’s systems.
- Generate customer withdrawals in the internal system.
- Provide support to sales to clarify any customer’s enquiries pertaining to the payments, and or outstanding issues.
- Work with functional groups and IT to improve the settlement processes.
- Maintain happiness and positivity in every customer and team interaction

**Job Types**: Full-time, Permanent

Pay: $2,000.00 - $2,400.00 per month

**Benefits**:

- Additional leave
- Health insurance

Schedule:

- Monday to Friday
- Shift system

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



  • Downtown Core, Singapore Aetos Support Services Pte. Ltd. Full time

    **About AETOS** AETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance. **About...


  • Downtown Core, Singapore RIDA GLOBAL Full time

    **About Rida** Are you passionate about using technology to help decarbonize city logistics? Do you want to be part of a fast-growing AI startup that is revolutionising the way businesses manage their delivery processes in a way that reduces emissions and helps protect the environment? If so, we want you on our team! At our AI logistics startup, you'll...


  • Downtown Core, Singapore FOMO Pay Pte. Ltd. Full time

    **Key Responsibilities**: - Assist merchants in resolving issues related to products or services provided - Maintain regular communication with merchants to gather feedback on product/service quality - Supervise all post-sales services offered to merchants - Develop and optimize processes, tools, and systems for support and service - Demonstrate an in-depth...


  • Downtown Core, Singapore FOMO Pay Pte. Ltd. Full time

    **About FOMO Pay** Founded in 2015, FOMO Pay is a Major Payment Institution licensed in Singapore, Hong Kong and the United Arab Emirates (UAE). The firm has become a leading one-stop digital payment, digital banking, and digital asset solution provider. It is currently building Asia's fully licensed financial platform, helping institutions and businesses...


  • Downtown Core, Singapore Cytiva Full time

    **Bring more to life.** Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you...


  • Downtown Core, Singapore JCO Management Pte Ltd Full time $30,000 - $50,000 per year

    We are seeking a Junior Customer Support Executive to assist clients with their enquiries and ensure a smooth service experience. This role is well-suited for someone who enjoys helping people and solving problems.ResponsibilitiesRespond to customer enquiries via phone, email or chatProvide clear information about services and processesRecord and track...


  • Downtown Core, Singapore U3 InfoTech Pte Ltd Full time $54,000 per year

    Job Title: Team Lead – BPO Customer Service (Contact Center)Salary: UP TO $4,500.00Working Hours: 40 hours per weekLocation: Singapore, Raffles City TowerContract: 1 yearJob OverviewWe are seeking a motivated and experienced Team Lead to oversee a team of Customer Service Officers (CSOs) in our Contact Center. The Team Lead will be responsible for ensuring...


  • Downtown Core, Singapore Spread Technologies Singapore Company Pte Ltd Full time

    **Responsibilities** - Be familiar with company's trading platform and be up-to-date on platform’s campaigns / events; - Follow communication procedures, guidelines and policies; - Manage feedback & provide proper solutions within the service level time limits; ensure proper follow & resolution; - Understand customer’s needs and convert it constructive...


  • Downtown Core, Singapore Integrated DNA Technologies (IDT) Full time

    Job Specific Duties/Essential Functions: - Fields customer inquiries leading up to and after order placement to provide a positive customer experience. - Demonstrates channel versatility and aptitude on multiple customer communication channels - Evaluates the customer’s issue and navigates between multiple systems to accurately serve customers and provide...


  • Downtown Core, Singapore TechSearch Pte Ltd Full time

    Employment Type **Permanent**: Location **West**: Salary **S$4,001 to S$5,000**: **Senior Customer Service Executive**: **Main Objective**: - Reporting to the Customer Service Manager, you will provide support in the following areas - To maximize revenue potential - Central Point of contact between Customers, Sales/Business Development, Supply Chain &...