Market Data Customer Success Analyst

2 days ago

Downtown Core, Singapore TRG Screen Full time

**About us**

TRG Screen is a leading provider of enterprise subscription management solutions. We build market-leading software solutions for subscription spend and usage management to enable global enterprises to manage the full end-to-end life cycle of their market data, research, software licensing and other corporate expenses.

We are headquartered in New York, with global offices in Belfast, London, Netherlands, France, Germany, Singapore and more. We are an energetic, dynamic workforce that is collaborative with the singular goal of providing our 500+ clients in the financial, legal, and professional verticals the best possible experience with our products.

We are expanding our Asia-Pacific team and have created a new position in our Customer Success team, enabling our clients to meet their objectives across our range of solutions.

**Responsibilities**
- Partner with clients to provide world class expertise to fully integrate our solutions into the clients operating model and unlock value
- Leverage the full capability of our solutions to perform Managed Service support where required
- Develop strategies with customers to unlock further value with the objective of retaining and expanding revenue
- Contribute ideas geared towards continuous improvement of internal processes as well as our range of solutions
- Create and maintain customer-specific documentation and data points
- Participate in strategic projects
- Support the go-to market team with local language support and domain expertise to unlock revenue potential in the Japanese-speaking market

**Qualifications and Experience**
- Bachelor's/Master's degree or equivalent
- 5 years of experience in finance and market data environment
- Desire to learn and develop professionally and personally
- Customer orientation (thrive on solutioning with customers to co-create value)
- Strong communication skills and team ethic
- Interest in international financial markets, IT and / or accounting processes
- Excellent knowledge of MS Office and Excel in particular
- Japanese as native language or business fluent
- English business fluent

This is a role for individuals who have already gained initial work experience, are looking to advance their career in a dynamic and international environment. We are all enthusiasts who love to leverage our expert solutions to solve complex problems and enable our clients within the financial services industry.

**Job Types**: Full-time, Permanent

**Salary**: From $7,000.00 per month

Schedule:

- Monday to Friday

Work Location: In person

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