Senior Customer Service Executive
1 week ago
Employment Type
**Permanent**:
Location
**West**:
Salary
**S$4,001 to S$5,000**:
**Senior Customer Service Executive**:
**Main Objective**:
- Reporting to the Customer Service Manager, you will provide support in the following areas
- To maximize revenue potential
- Central Point of contact between Customers, Sales/Business Development, Supply Chain & Ops Support team
- To ensure offers and tenders activities complies to the procedures, increase the winning rate and optimise sales margin
- Ensure tender and quotation are managed in accordance with the defined process, directives from company standards
- Build on current work process and seek for areas of improvementTo achieve 100% customer satisfaction
**Key Tasks**:
- Handle customers’ inquiry/tender for our products and services
- Process quotation and sales order on day to day basis
- Provide admin support to Sales and Technical Support Team to achieve sales
- Lead and manage assigned tender for submission that meets customer requirement
- Track and report on submitted quotation and tender status
- Monitor and keep clients informed on the progress of order as required
- Lead and conduct Contract Review of an order received from assigned accounts to ensure timely delivery
- Maintenance and preparation of presentation material, product information
- Assist in preparation of management reports on general activities and expected turnover and market trends
**Key Responsibilities**:
- To manage customer feedback and maintain relationship with the customers
- To act as a central point of contact for the customer on assigned orders/jobs and take a pro-active approach to customer liaison
- To facilitate with various department in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
- In addition to these duties/responsibilities’ employee is required to carry out such duties as may reasonably be required
**Requirements**:
- Degree in Mechanical Engineering
- Good PC skills (essential)
- 18 - 24 months’ related experience within the industry (desirable)
- Ability to work under pressure to tight deadlines (essential)
- Proactive, Analytical and Creative approach to problem solving (essential)
- Ability to communicate effectively on all levels (essential)
- Ability to work under owns initiative (essential)
- Ability to think strategically (essential)
- Good organizational and time management skills (essential)
- Product Knowledge (desirable)- Quality Knowledge (desirable)
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