Retail Sales and Customer Service Executive
4 days ago
Job Scope Description
1 ) Oversee Sales & Service personnel. Motivate and support them to close sales, meet sales and service targets
2) Individual sales and service performance incentives .
3) Daily sales & inventory reporting. Extract excel report from POS, Accounting and Service Management System.
4)Daily sales settlement Tally NETS, Credit card and cash transactions with sales invoices & submit to Finance.
5) Manpower planning and scheduling.
6) Plan and propose to management marketing activities.
7) Provide solutions to customers' queries, Educate customers' on device features, USPs and benefits and corresponding promotions
8) Support Sales and customer service in the absence of either Sales or Customer Service personnel
9) Ensure all phone calls, messages and emails are responded daily.
10)Oversee inventory management Provide forecast (model and qty) for stock replenishment.
11) Sales & product training to staff.
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