App Support Engineer

22 hours ago

Central Region, Singapore ScienTec Consulting Pte Ltd Full time $20,000 - $30,000 per year

Location: Central 

Working hours: 8.30 am - 6pm (onsite)

Salary: Up to 3,000 + AWS 

We are seeking an App Support Engineer to provide technical support and troubleshooting for end users across hardware, software, and network systems. The ideal candidate is customer-oriented, proactive, and able to resolve IT issues efficiently while maintaining a high level of service quality and professionalism.

Responsibilities:

  • Respond to cases via multiple channels such as hotline, email, online forms, chatbot, portal or case management system.
  • Perform basic troubleshooting based on SOP and guides
  • Escalate tickets to next level and ensure resolution within Service Level Agreement
  • Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely.
  • Proactively escalate query trends or potential issues to team leader
  • Any other relevant duties as and when assigned by the Supervisor

Requirements:

  • Minimum ITE Diploma in Information Technology, Computer Science, or a related field.
  • At least 1–3 years of relevant experience in IT support or helpdesk roles.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec's Privacy Policy ).

This authorizes us to:

  • Contact you about potential opportunities.
  • Delete personal data as it is not required at this application stage.
  • All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Siew Ting (Maeve) - R

ScienTec Consulting Pte Ltd - 11C5781

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