Desktop Support Engineer

14 hours ago

Central Region, Singapore Alphaeus Pte Ltd Full time $42,000 - $56,700 per year

Employment Type: 12-Month Renewable Contract

Salary Range: Up to S$4,700 per month (commensurate with experience)

Job Summary:

We are looking for a motivated and customer-focused Desktop Support Engineer (L2) to be the first point of contact for IT-related issues. You will be responsible for providing prompt and efficient technical assistance, ensuring end-user satisfaction while maintaining compliance with IT standards, software licensing, and operational processes.


Responsibilities:

  • Provide desktop support services to end users.
  • Receive, prioritize, document, and resolve helpdesk requests to meet SLA and customer satisfaction standards.
  • Perform system imaging and re-imaging.
  • Conduct asset inventory checks and maintain accurate records.
  • Escalate technical issues to 3rd-party vendors or resolver teams as needed.
  • Update incident records and service documentation accurately and timely.
  • Create and maintain work instructions, standards, and procedures as necessary.

Requirements:

  • Minimum Nitec in IT or related field.
  • At least 1 year of experience in desktop support.
  • Experience with Microsoft Windows 10 and Microsoft Office 365 (minimum 1 year).
  • Clear spoken and written English communication.

  • Possess at least one (1) of the following certifications or equivalent:

  • CompTIA A+

  • CompTIA Network+
  • CompTIA Security+
  • Microsoft Certified: Windows Client
  • Microsoft Certified: Managing Modern Desktops
  • Prior experience in IT helpdesk and/or call center support, especially remote support via phone or tools, is an advantage.
  • Good understanding of workstation hardware/software and related components.
  • Strong communication, coordination, and documentation skills.
  • Ability to prioritize tasks and work with a sense of urgency.
  • Team-oriented with the ability to effectively communicate with colleagues and managers.

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