L2 Desktop Support Engineer

4 days ago

Central Region, Singapore Alphaeus Pte Ltd Full time $60,000 - $120,000 per year

Job Title: L2 Desktop Support Engineer (Global Markets Support | 1-Year Renewable Contract)

Location: CBD

Job Type: 1-Year Renewable Contract

Working Hours: Shift Work (Mon–Sat) + On-Call Support

Job Responsibilities:

We are seeking a skilled L2 Desktop Support Engineer to join our team supporting Global Markets infrastructure services. You will be responsible for providing both onsite and remote first-level and second-level technical support, ensuring smooth operations across various critical systems and services.

Key responsibilities include:

Provide 1st and 2nd level support for:

  • Market Data Systems (e.g., Refinitiv, Bloomberg, Markit)
  • Transaction Services & Platforms (e.g., Bloomberg, Refinitiv, EBS)
  • Voice Communication Services (IPC, Avaya, Cisco)
  • IT Infrastructure Services, working closely with GO&T
  • Administrative Services, including onboarding/offboarding processes and compliance requests
  • Manage and support video conferencing systems: setup, standby during key meetings, troubleshooting, and upgrades

Provide support for:

  • Desktop hardware and applications
  • Email systems, printers, corporate mobile devices
  • Basic network connectivity and troubleshooting
  • Perform hardware/software installation, configuration, issue resolution, and upgrades
  • Maintain inventory of IT assets (software, hardware, mobile devices)
  • Execute hardware moves, changes, and refresh activities
  • Conduct preventive/corrective maintenance and keep accurate records
  • Escalate unresolved issues to relevant teams and ensure follow-up
  • Participate in after-hours standby support
  • Perform daily morning floor walks to inspect server and meeting rooms

Requirements:

  • Minimum 2 years of experience in desktop support or a similar IT support role
  • Strong communication skills and a service-oriented attitude
  • Familiarity with end-user computing environments and standard desktop support workflows

Proficient in:

  • Active Directory (AD) and Group Policy
  • Proxy settings, Power Excel, and the latest Windows OS
  • Basic network troubleshooting
  • Team player with the ability to handle multiple tasks and shifting priorities

Working Hours:

Shift Schedule (Mon–Fri):

  • Shift 1: 7:30 AM – 4:30 PM
  • Shift 2: 9:00 AM – 6:00 PM
  • Shift 3: 11:00 AM – 8:00 PM
  • Shift 4 (Saturday): 4-hour shift based on business needs (pre-scheduled)
  • 7x24 on-call standby support, including weekends and public holidays

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