Strategic Account Manager, Asia

Position Summary:

This is an exciting role in an exciting market. This role offers the opportunity to make a huge impact on the growth ambitions Vertiv and to make a difference in how we protect and grow our market share across Asia. We are seeking high performing sales and account management professions who are organised, driven, proactive and collaborative, and who are not afraid to "own-it".

The Strategic Account Manager - Asia will lead the development and execution of account plans to achieve sales targets, strengthen customer partnerships, and drive business growth across key markets in Asia.

In this role, you will act as a trusted advisor to major clients, deeply understanding their business goals and challenges to deliver tailored solutions and long-term value. You'll collaborate closely with cross-functional teams to align strategies, enhance service delivery, and maximize customer satisfaction.

This is a key position that combines relationship management, commercial leadership, and market insight to expand market share, elevate brand presence, and position the company as a preferred partner in the region.

Responsibilities:

• Own and execute plans to drive market share and share of wallet improvement inline with company requirements for order book, revenue and profit.
• Drive understanding of key customers imperatives, challenges and business objectives.
• Develop and execute comprehensive account plans to achieve sales targets and revenue growth for assigned key accounts within the region.
• Establish and nurture strong, long-lasting relationships with key decision-makers and stakeholders at client organizations.
• Understand client needs and work with internal team to tailor solutions to mee their specific requirements, ensuring customer satisfaction and loyalty.
• Collaborate with internal teams (such as Marketing, Product, and Operations) to align strategies, deliver value, and provide seamless service to key accounts.
• Analyze market trends, competitor activities, and industry developments to identify new business opportunities and potential areas of growth.
• Conduct regular business reviews with key accounts, providing insights, performance updates, and recommendations for improvement.
• Lead contract negotiations and pricing discussions with clients, ensuring mutually beneficial agreements that adhere to company policies and profitability goals.
• Manage and resolve any issues or disputes that may arise, maintaining open lines of communication and a proactive approach to conflict resolution.
• Prepare accurate and timely reports, forecasts, and updates on key account activities, highlighting progress, challenges, and areas for improvement.
• Stay current with industry trends, market dynamics, and emerging technologies to continuously enhance knowledge and contribute to innovative strategies.
• Executive medium to long term strategy to build strong branding, awareness and mindshare of our capacity, competency and technology leadership with targeted accounts.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field; MBA preferred.
• 7–10 years of progressive experience in strategic account management, business development, or strategic sales, ideally within the [industry — e.g., technology, manufacturing, logistics, or industrial solutions] sector.
• Proven track record of managing large, complex, and multi-country accounts across the Asia region.
• Demonstrated success in achieving sales targets, driving revenue growth, and expanding share of wallet within strategic clients.
• Familiarity with CRM systems and digital account management tools.

Skills & Competencies

• Drive, proactiveness and agility with an attitude to "own-it".,
• Capable of managing multiple priorities in a fast-paced regional environment.
• Strong commercial acumen with a deep understanding of B2B sales cycles, negotiation, and contract management.
• Exceptional relationship management skills with the ability to influence and engage senior stakeholders and decision-makers.
• Strategic thinker with the ability to translate customer insights into actionable account plans.
• Strong analytical and problem-solving skills; ability to interpret market data, trends, and competitive intelligence.
• Excellent communication and presentation skills in English; proficiency in additional Asian languages (e.g., Mandarin, Japanese, or Korean) is a plus.
• Highly collaborative and able to work cross-functionally with internal teams to deliver value-driven solutions.

Physical & Environmental Demands

• This role requires travel across the Asia region to visit clients, attend meetings, and participate in business events (approximately 30–40% of working time).
• The position involves extensive computer and phone use for communication, reporting, and virtual meetings.
• May occasionally require extended working hours across different time zones to coordinate with regional teams and clients.
• Must be able to manage frequent changes in work environment, including corporate offices, customer sites, and industry events.

Time Travel Required

• Willingness to travel regionally (up to 30–40%) to meet with clients and internal teams.