Strategic Account Manager
9 hours ago
Convergint is looking for an enthusiastic, results-driven, and customer service-oriented Strategic Account Manager to join our Southeast Asia team. This role involves active collaboration with our global team and providing support to international clients. It entails delivering top-notch security solutions to prestigious clientele.
**Responsibilities**:
- Cultivate and maintain strong relationships with key clients in the Asia Pacific region.
- Understand client needs, objectives, and challenges to provide tailored solutions.
- Develop and implement strategic account plans to achieve revenue targets and business objectives.
- Identify growth opportunities within existing accounts and explore new business avenues.
- Work closely with cross-functional teams, including sales, technical, and operational teams, to ensure seamless delivery of solutions and services.
- Collaborate with internal stakeholders to align offerings with client needs.
- Stay informed about industry trends, market conditions, and competitor activities.
- Conduct regular market analysis to identify new opportunities and potential risks.
- Lead contract negotiations, ensuring favourable terms for both the client and Convergint Technologies.
- Work closely with legal and finance teams to finalize agreements.
- Monitor and measure customer satisfaction levels.
- Proactively address and resolve any issues to maintain high levels of customer satisfaction.
**Requirements**:
- Bachelor’s degree in any field.
- Proven experience as a Strategic Account Manager or in a similar role within the technology or security industry.
- Experience with security access control systems, CCTV, and alarm system products/systems is advantageous.
- Excellent communication and interpersonal skills.
- Ability to travel as needed within the Asia Pacific region.
**Behaviours**:
- Team player: Works well as part of a team
- Passion: Strong enthusiasm for work and life, positive attitude, and belief in success
- Proactive: Self-starter with the ability to take initiative; results-driven to solve problems by seeking alternative solutions
- Detail-oriented: Excellent attention to detail to ensure tasks are completed well
**Job Category**:Sales**Job Location**:Singapore**Region**:Singapore
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