Customer Service Officer

20 hours ago

Singapore Central Singapore East Coast Center OSG Sime Darby Full time $40,000 - $60,000 per year

Company :

Performance Motors Limited"Build the Future of Automotive with Us."Since 1979, Performance Motors Limited (PML) has been an authorised dealer of BMW cars and official importer for BMW Motorrad in Singapore. As a long-time partner of this German luxury automotive brand, PML has come to be associated with great performance, driving pleasure and service excellence.As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we're connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.What You'll Be DoingAs a Customer Service Officer, you will serve as the first point of contact for customers, ensuring a seamless and professional experience across all service touchpoints.
  • Greet and engage every customer in a friendly and professional manner.
  • Serve as the first point of telephone contact for customer support requests.
  • Accurately collect and update customer personal details, vehicle registration, and ownership information; raise change management forms as needed.
  • Verify support agreement and warranty validity according to local guidelines.
  • Log all customer interactions, including compliments and complaints, in the CRM system.
  • Ensure complete and accurate data entry in CRM and schedule appointments across all service centres.
  • Offer mobility services to customers during booking.
  • Screen technical calls and assign them to the correct Customer Service Advisor (CSA) and payment method.
  • Optimize workshop capacity by efficiently assigning vehicles to service centres.
  • Provide customers with a call reference number and set clear expectations for next steps.
  • Offer general advice to customers in a timely and professional manner.
  • Support special product campaigns and promotions.
  • Coordinate airport service, pickup, and delivery for customers.
  • Schedule appointments for professional car care services.
  • Monitor daily service levels, customer waiting times, and non-verbal cues to ensure satisfaction.
  • Assist in generating daily, weekly, and monthly operational reports.
  • Hand over vehicles to customers with a basic explanation of completed work.
Who We're Looking For 
  • Minimum O level with at least 2 years of experience in the customer service industry.
  • Strong customer service and communication skills.
  • Ability to work under pressure in a fast-paced environment.
  • Customer-focused with a proactive service mindset.
Why Join Us at Sime Motors?
  • Be part of a trusted brand with a regional footprint
  • Work with cutting-edge automotive technology
  • Grow your career in a supportive, performance-driven culture

  • Assistant Port Ecosystem Executive

    7 days ago

    Singapore Customer Service Full time $40,000 - $60,000 per year

    Join us now to be eligible for a joining bonus of $5,000(Terms & Conditions apply)Job Description:You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer...

  • Customer Service Officer

    7 days ago

    Singapore | Central Singapore | SD Performance Center (OSG) Sime Motors Full time $3,000 - $4,000 per year

    Company :Performance Motors LimitedJob DescriptionGreet and meet every customers in the most friendly mannerHandle calls at all times and charge (wrap up code) accordingly if anyAct as first point of telephone contact for customer support requestsObtain precise customer personal particulars, vehicle registration, car ownership (raise change management form...

  • Customer Service Officer

    7 days ago

    Singapore THONG LEE CONTAINER SERVICE PTE. LTD. Full time

    Industry Type**:TRANSPORTATION**: - Position Title**:Customer Service Officer**: - Working Location: JURONG AREA - Working together with the customer to make sure that every container detail is proper and put onto the vessel - Using to PSA Portnet for monitoring the vessel berthing. - Create customer order to the internal system. - Duration:...

  • Officer / Customer Service Officer (Membership)

    2 weeks ago

    Singapore National Service Resort & Country Club Full time

    Officer / Customer Service Officer (Membership)National Service Resort & Country Club – Changi Responsibilities Handle membership enquiries via phone calls and emails on daily basis. Input and maintain up-to-date membership records,

  • Customer Service Officer

    2 weeks ago

    Singapore SAFRA National Service Association Full time $30,000 - $50,000 per year

    CUSTOMER SERVICES OFFICER @JRSingaporean onlyDuties / TasksCounter DutiesAttend to general members' and guests' enquiries on Clubhouse and association level activities and facilities.Process all Clubhouses booking in the computer system (SAFRA Management System – Online, etc). To know the use of manual receipts / the rates, in the event of a computer...

  • Customer Service Officer

    2 days ago

    Jurong East, Singapore Yamato Transport (S) Pte Ltd Full time

    **Specific Responsibilities**: - To be responsible for day to day management of all aspects of customer service. - Able to handle large volume of calls daily. - Support sales and operation team to execute daily activities and meet objectives associated with all tasks assigned. - Promote excellent customer service and ensure satisfaction is delivered...

  • Customer Service Officer

    2 weeks ago

    Singapore National Service Resort & Country Club Full time $30,000 - $45,000 per year

    Handle membership enquiries via phone calls and emails on daily basis.Input and maintain up-to-date membership records, account status, members' particulars and account service requests received from members into CMS on a daily basis.Follow up and collect membership entrance fee due from new applications and/or membership renewals. These include calling...

  • Customer Service Officer

    1 week ago

    Singapore SAFRA National Service Association Full time

    **Singaporean only** **Duties / Tasks** **Counter Duties** - Attend to general members’ and guests’ enquiries on Clubhouse and association level activities and facilities. - Process all Clubhouses booking in the computer system (SAFRA Management System - Online, etc). To know the use of manual receipts / the rates, in the event of a computer...

  • Customer Service Officer

    20 hours ago

    Jurong East, Singapore Private Advertiser Full time $30,000 - $60,000 per year

    Join us as a Customer Service OfficerTraining provided (Up to 4 weeks)5-day work week (Mon - Fri, office hours)KPI IncentivesLocation: Training at Chai Chee, thereafter posted to Jurong EastCommencement Date: 24 November 2025Job Description:You'll help us deliver excellent service to our partner brands by performing these tasks:Provide excellent support...

  • Full-time Customer Service Officer

    1 week ago

    East Region, Singapore National Service Resort & Country Club Full time $30,000 - $60,000 per year

    The Job:Daily Operations· Manage bookings, amendments and cancellations of villa bookings for Sealand Villa on daily basis.· Ensure smooth daily operations of the check-in reception, e.g., ensure seamless and smooth check in/out of guests.· Handle online/telephone/walk-in enquiries regarding villas booking and reservation.· Collect payment for villas...