Customer Service Officer

7 days ago

Singapore Central Singapore SD Performance Center OSG Sime Motors Full time $3,000 - $4,000 per year

Company :

Performance Motors Limited

Job Description

  • Greet and meet every customers in the most friendly manner
  • Handle calls at all times and charge (wrap up code) accordingly if any
  • Act as first point of telephone contact for customer support requests
  • Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
  • Check for support agreement / warranty validity per local guideline.
  • Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
  • Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time
  • Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type
  • Optimise available workshop capacities by effectively assigning work/ cars to each service centres
  • Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
  • Provide best effort general advice to customer in a timely and professional manner
  • Assist in special product campaign or promotions
  • Arrange for airport service, pickup and delivery for customers
  • Assist schedule customers for professional car care services
  • To ensure daily service level achievement, monitor customer's waiting time, look out for body language etc.
  • Assist in generating daily, weekly and monthly reports as and when required
  • Hand over vehicle to customers with basic work explanation.

Job Requirements

  • Minimum 'O' Levels
  • Able to work under pressure and fast-pace environment
  • Minimum 2 years in Customer Service industry
  • 2 years in Call Centre support
  • Good Customer Service skill
  • Good Communication skill

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