
Client Relation Associate
7 days ago
Lalamove is a tech-enabled company that is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it.
We are now operating in Asia and LATAM our aspirations don’t stop there as our model has the ability to transform how goods moved in any city worldwide. Backed by a team of experienced entrepreneurs, Lalamove offers a great place to add real value because you get real ownership of what you do. Come work with energetic, dynamic individuals, and play a critical role in disrupting the entire logistics market in a cutting-edge tech company. Are you highly motivated and strives to exceed your goals? Join the team at Lalamove Singapore and experience first-hand, the thrill of disrupting the logistics industry.
**Key Responsibilities**:
- Act as the primary point of contact for customer account management and establish trusted relationships with key accounts and stakeholders
- Ensure timely and successful delivery of solutions aligned with client needs and objectives
- Identify opportunities for cross-selling and upselling, driving revenue growth and customer value
- Communicate progress of initiatives to stakeholders in clear and concise language
- Proactively develop new business with existing clients and identify areas for improvement
- Forecast and track key account metrics to inform strategic decision-making and drive business growth.
**Main Requirements**:
- Minimum Diploma in Business Administration or related field
- Working experience in Sales / Account Management or similar role
- Skilled in data analytics tools and reporting
- Proven ability to manage a range of clients, while maintaining a keen attention to detail
- Lalamove respects your privacy and is committed to protecting your personal data.
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