Client Relationship Associate

4 weeks ago

Singapore 33 AUCTION PTE. LTD. Full time
Roles & Responsibilities

Client Relationship Associate

A client relationship associate is responsible for client relationships before and after the sale process is complete. The candidate handles a variety of queries in person, on the telephone and via emails as they relate to all transactional aspects of bidding, buying, selling and post-sale activities. He /she continues to work with customers to keep them up to date on products and services to maintain that relationship. The client relationship associate -- along with the specialist department, and marketing teams -- plays an integral part in providing and maintaining exceptional client service standards. This position requires excellent communication and strong problem-solving skills as well as a good teamwork.

Responsibilities include:

· Provide excellent client services to clients throughout the whole client journey, i.e. from pre-sale to post-sale.

· Implement customer analysis to identify trends and opportunities to generate revenue or upselling.

· Create positive relationships with new clients to help build the customer base.

· Handle internal and external clients' enquiries across all communication channels (in-person, phone calls and emails) in a timely, accurate and professional manner.

· Greet and assist clients at Front of House and escalate issues to relevant departments as appropriate.

· Manage post-sales teams to provide shipping services and address customer complaints relating to products and service.

· Manage customer communications relating to new products and services.

· Collaborate with marketing and sales teams to personalize marketing and sales interactions.

· Reinforce customer loyalty.

· Ensure customer satisfaction.

· Use social media to engage with customers.

· Understand the competition.

Requirements:

· Min. 1-2 years of experience in client relationship management or sales administration job

· Diploma or graduate in any Business or administration related courses

· Bilingual in both English & another language to liaise with associates and clients

· PC Literate: MS Office Applications

· Customer orientated with good interpersonal and communication skills

· Resourceful and able to work independently

· Highly motivated and able to undertake pressure

· Meticulous and able to work under tight deadlines

· Excellent written as well as verbal communication skills

· Solid negotiation skills

· Experience in the auction house or gallery is advantageous

Tell employers what skills you have

Negotiation
Asking Questions
Upselling
Bidding
Well Organised
Customer Loyalty
Customer Analysis
Relationship Management
Hospitality Industry
Customer Relationship Management
Account Servicing
Pressure
PC literate
Customer Satisfaction
Case Management
Able To Work Independently

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