Executive/ Senior Executive/ Assistant Manager

1 week ago

Singapore Singapore Airlines Full time

**Key Responsibilities include**:

- To oversee the daily operational matters pertaining to flight delays, disruptions, flight manning, standby utilization, to ensure adherence to all regulatory requirements and divisional guidelines.
- To make crew oriented decisions based on standard operating procedures and divisional guidelines and ensure fair consistency in the decision-making by the operational staff, in accordance with the specified guidelines and requirements.
- To ensure prompt and professional follow up on Cabin Crew Voyage Reports (CCVRs) and feedback and queries via various channels.
- To ensure fair consistency in the decision-making by the operational staff, in accordance with the specified guidelines and requirements.
- Manage a team of operational staff and ensuring greater flexibility and resilience in the operational set up.
- Develop a comprehensive business contingency plan in the event of a downtime in Crew Rostering System and/or Crew Notification System (CNC).
- Coordinate with relevant parties such as SIAOCC on crisis contingencies such as airspace closure, fuel disruption and massive disruption.
- To work closely with other Cabin Crew departments on Entry-Into-Service (EIS) of new aircraft.
- To provide inputs as Control Centre’s representative in Cabin Crew Quality Management committees.
- Provide data on the utilization of standby crew and work with stakeholders to test and implement Crew Tracking system

**Required Skills and Qualifications**
- Possess a good Bachelor degree in any discipline, preferably in Sociology, Psychology, Political Science.
- Experience as Cabin Crew or aviation related experience not necessary but preferred.
- Exposure to CAAS Air Navigation Requirement, crisis management and mission critical management will be advantageous.
- Excellent interpersonal skills
- Excellent planning and organisation skills
- Strong analytical and problem-solving skills
- Good IT skills

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