
Officer, Client Services and Post Implementation
4 days ago
JOB DETAILS
Job Type
Permanent
Position Level
Junior Executive
Qualification
Diploma
Discipline
Commerce
Specialization
Branch Operations
Sector
Group Global Banking
Experience
1 - 3 years
Salary
Up to 4,000
Primary contact for Helpdesk / Premier Corporate clients in relation to transactional related enquiries, charges issues and other setup requirements in both Cash Management and Trade Finance online electronic systems
JOB RESPONSIBILITIES
Roles and Responsibilities
- Serve as primary contact for Helpdesk / Premier Corporate clients in relation to transactional related enquiries, charges issues and other setup requirements in both Cash Management and Trade Finance online electronic systems;
- Take ownership of investigation requests/complaints and ensure all transactional and operational issues are timely reported, escalated and resolved within the SLA;
- Ensure full compliance of procedures and work processes;
- Document details of all queries and issues for monitoring and reporting purposes;
- Assist to validate onboarding documents received from TB Sales / Clients and prepare implementation documents.
JOB SKILLS
1)Customer-Service
2)Cash-Management
3)Trade-Finance
4)Call-Centre
JOB REQUIREMENTS
- Diploma holder with 1 - 2 years of working experience in Client Services with knowledge in Payment products and process;
- Active listening with good telephone etiquette and communication skills;
- Proficient in Microsoft Office.
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