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Executive, Client Implementation

2 weeks ago

Singapore Maybank Full time

JOB DETAILS
Job Type
Permanent
Position Level
Junior Executive
Qualification
Diploma
Discipline
Business Studies/Administration
Specialization
Customer Experience
Sector
Group Global Banking
Experience
3 - 5 years
Salary
Up to SGD 4500
BHD
BND
CNY
GBP
HKD
IDR
INR
KHR
LAK
MMK
MUR
MYR
PHP
PKR
SAR
SGD
THB
USD
UZS
VND
Support the implementation of Regional Cash Management System and TradeConnex System solutions.
JOB RESPONSIBILITIES
- Pre-implementation - Validate onboarding documents received from Sales / Clients. Prepare implementation documents, monitor and track the duration of each deal;
- Client Implementation - Study and syndicate with Sales on the business requirements and timelines;
- Implement standard and customized end-to-end solutions, including file testing and client training, to local and regional clients;
- Post-implementation - Perform post-implementation support and assessment to track and monitor product utilization;
- Client Services Support - Act as 2nd level support for in-country related issues, such as dispute on charges, pricing issues and implementation / profiling / setup issues, and ensure timely resolution.

JOB SKILLS
1)Trade-Finance
2)Customer-Service
3)Strong-communication
JOB REQUIREMENTS
- Diploma / Degree with at least 2 years’ relevant experience and knowledge in Remittances or Trade Finance;
- Technically inclined with project management skills and good working knowledge in Microsoft Excel;
- Good understanding of the regulations and local clearing systems in Singapore and in our regional countries;
- Hands-on knowledge of customer access systems will be a plus;
- Independent self-starter and strong team-player;
- Strong interpersonal and communication skills and stakeholders' management skills.