Senior Client Implementation Manager

3 days ago

Singapore beBeeProjectDirector Full time $96,000 - $144,000
Project Director Job Description

In this role, you will be responsible for overseeing the execution and completion of client implementation projects. This includes managing people who lead complex projects, ensuring customer satisfaction, and providing budget analysis and labor planning.

The ideal candidate will have significant experience in project management gained within a global IT services organization. You will also need to have experience using project management software tools, methodologies, and best practices.

This position requires excellent communication and stakeholder engagement skills at senior leadership/executive level (internal and external). You should also have significant client implementation project/program management skills, excellent organizing and planning skills, and excellent attention to detail and accuracy.

You will work independently and as part of a team, and must be able to manage conflict using a solution-focused approach. Additionally, you will need to solve problems creatively and be able to complete projects according to outlined scope, budget, and timeline.

The responsibilities of this role include:
  • Oversees the execution and completion of client implementation projects.
  • Manages people who lead complex projects, ensuring customer satisfaction.
  • Provides budget analysis and labor planning.
  • Monitors project completion from initiation through delivery to meet revenue and cost projections.
  • Serves as a mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients.
  • Determines and defines client implementation project scope and objectives.
  • Prepares budget based on scope of work and resource requirements.
  • Creats the project management plan based on requirements and obtain sign off.
  • Tracks complex projects cost to monitor compliance to budget.
  • Develops and manages a detailed client implementation project schedule and work plan.
  • Provides project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
  • Manages contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Utilises industry best practices, techniques, and standards throughout entire project execution.
  • Monitors progress and make adjustments as needed.
  • Measures project performance to identify areas for improvement.
  • Oversees all incoming and outgoing project documentation and administration and develop relevant project status and related reports.
  • Ensures that project milestones are met, project scope changes are aligned to budget and managed effectively.


Required Skills and Qualifications

  • Bachelor's or equivalent degree in the relevant field of study.
  • Relevant certifications, such as PMI, Project management professional, CAPM, PMP or Prince 2 etc.
  • Significant communication and stakeholder engagement skills at senior leadership/executive level (internal and external).
  • Significant client implementation project/program management skills.
  • Excellent organizing and planning skills.
  • Excellent attention to detail and accuracy.
  • Excellent interpersonal skills and extremely resourceful.
  • Adaptable with excellent analytical skills.
  • Proactive approach with the ability to work independently and as part of a team.
  • Ability to work under pressure and meet deadlines.
  • Ability to manage conflict using a solution-focused approach.
  • Ability to solve problems creatively.
  • Significant ability to complete projects according to outlined scope, budget, and timeline.


Benefits

  • Global career opportunities.
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Opportunities for advancement and professional growth.


Others

We are an equal opportunities employer and welcome applications from diverse candidates.

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