Client Implementations

1 week ago

Singapore Citi Full time

Job Description

**Responsibilities**:

- Act as the single point of contact to clients’ contact involved in implementation. Manage and coordinate the overall implementation process including migrations, account openings and entitlements to deliver client desired services
- Develop and communicate a regular status of all implementations in the relevant region highlighting any potential risk. Focused on Custody clients initially but with potential to learn and grow into implementing other products for our clients
- Engage in client discussions & relationship management activities as required to support the various Businesses
- Work together with key parties in each project, and ensure all parties are accountable for their tasks and progress as planned.
- Manage tasks to shorten cycle time and accelerate generation of revenues.
- Handhold clients while working very closely with our CAOT team in fulfilling markets account opening documentations
- Lead internal resources across functions (operations, systems, and products management), to complete implementations on time
- Arrange handover of the client service requirements to Client Servicing Team along with BAU team for seamless transition upon successful completion of transition activities
- Coordinate transition activities with all internal and external parties and report to clients
- Provide feedback on current processes and be a member to contribute to process improvement initiatives, if appropriate
- Provide regular internal and external update regarding that projects that he/she is running.

**Qualifications**:

- Extensive knowledge of banking products and operations, especially securities related services specifically Global Custody & Direct Custody
- Minimum of 5 - 10 years in a securities operations/client service role
- Solid experience of assets transition and custody account opening activities preferred
- Strong Customer orientation, Client facing skills and team player
- Energetic, flexible, collaborative, and proactive with strong organizational skills
- Good time management, negotiation and communication skills
- PMP certified and good project management skills
- Proficient in MS Projects
- Able to identify issues/risks and escalate where appropriately by maintaining and keeping clear project reporting by use of RAID, change logs
- A 'can do' positive attitude, team player, collaborator who is willing to learn and progress their career in a fast past environment serving our clients
- **Job Family Group**:
Customer Service
- **Job Family**:
Institutional Client Onboarding
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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