Postal Officer 2 Pon Service Ambassador
2 weeks ago
Job Description
- An entry para-professional typically requiring little to no prior knowledge or experience
- Work is routine or follows standard procedures
- Work is closely supervised
- Communicates information that requires little explanation or interpretation
Job Specifications for Rank: Post Office Lead
SERVICE WITH A SMILE:
We aspire to Exceed our customers’ Expectation, Each time, Every time
**Responsibilities**:
PO Leader oversees both administrative and daily branch operation of Post Office Network
touchpoints.
PO Leaders supervise the Service Ambassadors and general staff. They maintain inventory, provide
excellent total customer service experience, execute merchandising programs, and ensure safety and
security standards are upheld. PO Leaders are also in charge of hiring, training and firing employees.
PO Leaders are also expected to service the counters handling transactions such as:
- Cashiering duties such as Bill payments, and other payments
- Fee income duties such as agency products and services, remittance, etc
- Sales duties such as sale of postal and products
- Customer service duties by serving customers reliably & graciously in line with our
prescribed service standards.
- Reconciliation duties and ensuring accuracy of cash & stocks under their custody
- Mail duties by accepting, balancing and delivery of mail and other articles under Tracked
Package, Basic Package, Registered Service & SpeedPost
- Custodial duties such as safe keeping of cash and stocks, stamps and valuables
- Replenishment of merchandise outside PO premise for example, stock in/out of packing
materials, stamps, gifts and transporting new/obsolete stock to/from post office.
Any other duties to ensure that the Post Office is an efficient and profitable branch such as promoting
Financial Services products.
**Requirements**:
PO Leaders must have excellent leadership skills, be able to command authority and possess strong
communication abilities. Decision-making and reasoning skills are also of utmost importance.
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