Service Ambassador

Job Description

A) Postal Services
- Serve walk-in customer enquiries/ feedback sincerely and efficiently.
- Recommend customers suitable solutions from our suite of postal products & services. Offer delivery

options best suited for our customers’ needs with respect to service delivery schedules. Where

and inspection by government authorities of the destination countries.
- Ensure that all necessary documents for mail posting are in order to meet the airline and custom

requirements (DGR).
- Receive & process inbound/outbound transactions promptly: Postal packages, Parcels & Letters over

the counters - Tracked Package, Basic Package, Registered Service & SpeedPost Services.
- Hand over the correct postal letters/ packages to customers over the counters.
- Execute timely dispatch of outbound items under Tracked Package, Basic Package, Registered

Service & SpeedPost for Postman collection.
- Cashiering duties: Sharp and Accurate.
- Provide customer feedback to HQ promptly and follow-through for customers, if required.
- Replenish stocks/shipping supplies whenever it is low.
- 5S (Sort, Set-in-order, Shine, Standardise, Sustain).

(B) Government Agencies & Other Business Transactions
- Issue ICA documents with care and accuracy.
- Maintain proper filing and documentation (PDPA).
- Share with customers our lifestyle service offerings at POs: availability of Banking and Financial

Services, Retail and Philatelic products, Bill Payment and Government Services.
- Meet KPI standards set.
- Checking and balancing of cash/stocks under custody.
- Safe keeping of cash/stocks holdings and mail items under their custody.
- Safe keeping of security items such as date stamps, office keys, clip seals and number labels etc.
- Proper maintenance of computer terminals and office equipment.
- Preparation of statistics of counter transactions.
- Responsible for good housekeeping of work place.
- To be deployed to other branches as and when assigned.
- Assume and perform other duties/ roles (e.g. Assistant Branch Manager) as assigned.

A) Postal Services
- Serve walk-in customer enquiries/ feedback sincerely and efficiently.
- Recommend customers suitable solutions from our suite of postal products & services. Offer delivery

options best suited for our customers’ needs with respect to service delivery schedules. Where

and inspection by government authorities of the destination countries.
- Ensure that all necessary documents for mail posting are in order to meet the airline and custom

requirements (DGR).
- Receive & process inbound/outbound transactions promptly: Postal packages, Parcels & Letters over

the counters - Tracked Package, Basic Package, Registered Service & SpeedPost Services.
- Hand over the correct postal letters/ packages to customers over the counters.
- Execute timely dispatch of outbound items under Tracked Package, Basic Package, Registered

Service & SpeedPost for Postman collection.
- Cashiering duties: Sharp and Accurate.
- Provide customer feedback to HQ promptly and follow-through for customers, if required.
- Replenish stocks/shipping supplies whenever it is low.
- 5S (Sort, Set-in-order, Shine, Standardise, Sustain).

(B) Government Agencies & Other Business Transactions
- Issue ICA documents with care and accuracy.
- Maintain proper filing and documentation (PDPA).
- Share with customers our lifestyle service offerings at POs: availability of Banking and Financial

Services, Retail and Philatelic products, Bill Payment and Government Services.
- Meet KPI standards set.
- Checking and balancing of cash/stocks under custody.
- Safe keeping of cash/stocks holdings and mail items under their custody.
- Safe keeping of security items such as date stamps, office keys, clip seals and number labels etc.
- Proper maintenance of computer terminals and office equipment.
- Preparation of statistics of counter transactions.
- Responsible for good housekeeping of work place.
- To be deployed to other branches as and when assigned.
- Assume and perform other duties/ roles (e.g. Assistant Branch Manager) as assigned.