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Service Ambassador
2 weeks ago
Job Description
Job Specifications for Rank: Service Ambassador/ Assistant Branch Manager
SERVICE WITH A SMILE:
We aspire to Exceed our customers’ Expectation, Each time, Every time
(A) Postal Services
- Serve walk-in customer enquiries/ feedback sincerely and efficiently.
- Ensure that all necessary documents for mail posting are in order to meet the airline and custom requirements (DGR).
- Receive & process inbound/outbound transactions promptly: Postal packages, Parcels & Letters over the counters - Tracked Package, Basic Package, Registered Service & SpeedPost Services.
- Hand over the correct postal letters/ packages to customers over the counters.
- Execute timely dispatch of outbound items under Tracked Package, Basic Package, Registered Service & SpeedPost for Postman collection.
- Cashiering duties: Sharp and Accurate.
- Provide customer feedback to HQ promptly and follow-through for customers, if required.
- Replenish stocks/shipping supplies whenever it is low.
- 5S (Sort, Set-in-order, Shine, Standardise, Sustain).
(B) Government Agencies & Other Business Transactions
- Issue ICA documents with care and accuracy.
- Maintain proper filing and documentation (PDPA).
- Share with customers our lifestyle service offerings at POs: availability of Banking and Financial Services, Retail and Philatelic products, Bill Payment and Government Services.
- Meet KPI standards set.
- Checking and balancing of cash/stocks under custody.
- Safe keeping of cash/stocks holdings and mail items under their custody.
- Safe keeping of security items such as date stamps, office keys, clip seals and number labels etc.
- Proper maintenance of computer terminals and office equipment.
- Preparation of statistics of counter transactions.
- Responsible for good housekeeping of work place.
- To be deployed to other branches as and when assigned.
- Assume and perform other duties/ roles (e.g. Assistant Branch Manager) as assigned
