Service Ambassador

2 weeks ago

Singapore GAYATRI PTE. LTD. Full time

**Guest Welcome and Interaction**:Greet guests warmly upon arrival and provide a friendly first impression.
Assist with seating guests, presenting menus, and explaining special dishes or promotions.
Build rapport with customers to create a positive dining experience.
- **Table Management**:Oversee guests’ needs throughout their dining experience.
Coordinate with waitstaff to ensure timely food and beverage delivery.
Monitor tables for cleanliness and reset them promptly for new guests.
- **Personalized Service**:Offer customized recommendations based on guest preferences.
Address specific dietary requirements or special requests professionally.
Anticipate guest needs and proactively offer assistance.
- **Complaint Resolution**:Handle guest concerns or complaints promptly and effectively.
Collaborate with the restaurant manager to resolve issues and ensure guest satisfaction.
- **Upselling and Promotions**:Promote restaurant specials, events, or loyalty programs.
Upsell premium menu items or beverages to enhance the dining experience.
- **Coordination and Communication**:Serve as the link between guests and restaurant staff, ensuring seamless communication.
Support kitchen, and managers to ensure smooth service.
- **Maintaining Professionalism**:Uphold the restaurant's service standards, etiquette, and grooming guidelines.
Represent the restaurant’s values, ensuring all guests receive exceptional hospitality.

**Skills Required for a Service Ambassador**:

- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to handle high-pressure situations gracefully.
- Upselling and sales knowledge.
- Familiarity with restaurant operations and POS systems.

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