Technical Sales and Support Manager

5 days ago


Queenstown, Singapore IDEXX Full time

PRIMARY DUTIES AND RESPONSIBILITIES
Business development and management
Development, implementation, and monitoring of business strategy and action plan to meet sales targets
Develop and grow business opportunities in existing account base through product attachments (vessels, trays, EZ DPD) and implementation of additional protocols (C&G, Pseudalert, Legiolert, Enterolert)
Identify and penetrate new opportunities in core and adjacent markets - Water and Wastewater Monitoring Agencies, F&B Manufacturing including BW, Farms, Mining, Semicon, etc.
Customer Relationship/Accounts management
Customer relationship management including key accounts management
Repeat orders/SLA management
Remote Sales Support
Development of end user pricing strategy
Report on monthly business reviews - sales forecast & forecast accuracy, R&O, highlights/lowlights, RMA

**Meet KPIs related to**: Sales, Tender Management, Business Development, and Customer Education & Technical Support
Regulatory affairs, customer education, marketing, and technical support:
Drive regulatory approvals in key market segments
Maintain up-to-date market data in water microbiology, including but not limited to sales accessible market vs market share, competitor positioning including pricing strategy, external environmental factors affecting business, and the regulatory landscape
Development and implementation of marketing action plan
KOL development and engagement
Initial point of contact for all sales, after-sales, and technical support related concerns from customers
Sales Operations management
Customer Onboarding
Quotation
Pipeline Management
Tender Management
Demand Planning & Forecasting
Order Processing Coordination
Accounts Receivables Coordination
EDUCATION & EXPERIENCE
Bachelor’s degree in microbiology or combination of education and experience required
With at least 5 years of experience in sales or business development in the diagnostics industry
With at least 3 years of experience in customer relationship, key accounts, and tender managements in the diagnostics industry
With at least 3 years of experience in customer engagement via customer education and other marketing-related activities in the diagnostics industry
With at least 3 years of experience in technical support in the diagnostics industry
With at least 2 years of experience working with a third party logistics
REQUIRED SKILLS & ABILITIES
Proficient in MS Excel
Proficient in SaaS

**PHYSICAL DEMANDS**:
Able to travel for business



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