CRM Manager

3 days ago

Singapore WORKLE PTE. LTD. Full time

Location: Chinatown area
- Mon to Fri
- Bonus MUST have experience from retail field

**Duties & Responsibilities**

**CRM & analytics**
- Manage the client database: ensure the accuracy and quality in data capture in the region, and liase back with HQ to identify potential cleansing / quality action requirements. Set objectives on quantitative and qualitative data collection.
- Support on the definition and development of customers’ campaigns, carrying out ideas to develop business thoroughly analyzing customers’ data and KPI’s.
- Elaborate local CRM action plans to achieve customers’ recruitment and retention objectives.
- Define relevant initiatives to acquire new data and activate current customers, execute their implementation, measure the ROI of each action. Act as a key stakeholder on the privacy policy law in Asia markets: ensure all materials and action plans are meeting local laws and HQ policies, liaise effectively with HQ and local legal departments when needed.

**Events & Experiences**
- Propose In-store seasonal client activations & store traffic drivers to support product launches, capsule collections, popups and brand communications campaigns.
- Provide in-store coordination and onsitesupport during event activation., manage ROI within budget.

**Clienteling**
- Define action plans to improve the recruitment and onboarding of new clients (adapting global guidelines)
- Develop strategies for increasing loyalty retention and conquest, enhancing consumer touch points and creating an unparalleled customer experience.
- Identify and promote improvement actions for engagement and retention and advocate the improvement of countries’ local clientele.
- Deployment of CL’s clienteling outreaching tools amongst retail teams and ensure adoption of the tool.
- Design and implement the local clienteling guidelines & toolkit, based on the input from HQ, and tailoring them to each market needs.
- Set yearly goals and ensure follow up of key KPIs through actionable dashboard/reports.

**Who do we look for...**
- **At least 7 years experience in CRM / customer management roles**:

- **Proven experience in a CRM management role within the luxury retail **.
- Experience in producing / conducting high-level customer analysis.
- Experience in overseeing the design, development and implementation of in-store events.
- Great capacity of leading and organizing multiple projects with great attention to detail.
- Excellent communication and interpersonal skills, with the ability to engage and collaborate with boutique staff and stakeholders at all levels.
- Strong problem-solving skills and the ability of muti-tasking in a fast-paced environment, be proactive, resourceful, possess high level of professionalism and communication skills

  • CRM Manager

    1 week ago

    Singapore CHARLES & KEITH (SINGAPORE) PTE. LTD. Full time

    The Customer Relationship Management Manager will be responsible for the realization of organisation’s total CRM strategy and be the core owner for the implementation of programs and processes to analyse customer needs, drive sales and create an overall positive customer experience. **Responsibilities**: - Plays the main role of managing the business’s...

  • CRM Manager

    2 weeks ago

    Singapore Castlery Full time

    Overview Join to apply for the CRM Manager role at Castlery . We\'re rethinking homes for how people really live, and we\'re looking for a CRM Manager to join our Marketing team to help shape the future of living—one thoughtful detail at a time. From strategy to storytelling, Marketing powers brand and business growth at Castlery. What you\'ll...

  • CRM Manager

    2 weeks ago

    Singapore CASTLERY PRIVATE LIMITED Full time

    Roles & ResponsibilitiesWe're rethinking homes for how people really live, and we're looking for a CRM Manager to join our Marketing team to help shape the future of living—one thoughtful detail at a time.From strategy to storytelling, Marketing powers brand and business growth at Castlery.What you'll be doing:1. Develop a Comprehensive Global CRM...

  • CRM Manager

    1 week ago

    Singapore Top Bridal Pte Ltd Full time

    As a CRM Manager, you will play a pivotal role in enhancing our customer relationships by leveraging CRM tools and analytics. Your primary focus will be to analyze customer behavior, understand their needs, and ensure a seamless experience throughout their journey. By utilizing your expertise in CRM systems, you will contribute to the growth of our customer...

  • CRM Manager

    1 week ago

    Singapore CASTLERY PRIVATE LIMITED Full time

    We7re rethinking homes for how people really live, and were looking for a CRM Manager to join our Marketing team to help shape the future of living one thoughtful detail at a time. From strategy to storytelling, Marketing powers brand and business growth at Castlery. What youll be doing: Develop a Comprehensive Global CRM Strategy Audit and clean up...

  • CRM Manager

    2 weeks ago

    Singapore VALENTINO SINGAPORE PTE. LTD. Full time

    **Objective of role**: - Ensure efficiency and consistency of retail processes across all SEA/AU stores. - Oversees the CRM department with key focus on data accuracy, clienteling actions and service excellence. **Key accountabilities**: - CRM - Work with global team and marketing to conceptualize CRM strategies - Analyse CRM data and work with Marketing...

  • CRM Manager

    2 weeks ago

    Singapore CASTLERY PRIVATE LIMITED Full time

    We're rethinking homes for how people really live, and we're looking for a CRM Manager to join our Marketing team to help shape the future of living-one thoughtful detail at a time.From strategy to storytelling, Marketing powers brand and business growth at Castlery.What you'll be doing: 1. Develop a Comprehensive Global CRM Strategy Audit and clean up...

  • CRM Project Manager

    1 week ago

    Singapore TÜV SÜD Asia Pacific Full time

    **Tasks** - Lead-to-Quote Process Governance - Govern the Lead-to-Quote process and ensure that it is standardized / implemented within the Group across all users of MS Dynamics. - Regional champions and market rollout: - Act as an advocate for Microsoft Dynamics CRM, promoting its benefits and ensuring users understand how it can improve their productivity...

  • CRM Project Manager

    1 week ago

    Singapore TUV SUD ASIA PACIFIC PTE. LTD. Full time

    **Key Responsibilities** Lead-to-Quote Process Governance: - Govern the Lead-to-Quote process and ensure that it is standardized / implemented within the Group across all users of MS Dynamics. Regional champions and market rollout: - Act as an advocate for Microsoft Dynamics CRM, promoting its benefits and ensuring users understand how it can improve...

  • CRM Data Manager

    6 days ago

    Singapore MARS CONSULTING PTE. LTD. Full time

    **Responsibilities** - Design, lead, manage, monitor projects to improve CRM data related programs. - Work within the Asia-Pacific CRM Operations team and Internal Communications team to plan, develop and communicate, UAT scheduled programmes, CRM updates and outages. - Manage and plan the Global CRM - Work within CRM Operations team to manage and prioritize...