CRM Manager

4 hours ago

Singapore CASTLERY PRIVATE LIMITED Full time
We're rethinking homes for how people really live, and we're looking for a CRM Manager to join our Marketing team to help shape the future of living-one thoughtful detail at a time.
From strategy to storytelling, Marketing powers brand and business growth at Castlery.
What you'll be doing:
1. Develop a Comprehensive Global CRM Strategy
  • Audit and clean up existing CRM processes, initiatives, tools, and data (Phase 1, i.e. first 3 month focus).
  • Create a scalable global CRM framework, ensuring alignment with business goals and market-specific needs.
  • Develop and evolve trigger lifecycle flows for CRM channels, and collaborate with product/tech teams for more advanced user flows.
  • Define key customer lifecycle stages and establish tailored strategies for acquisition, engagement, retention, and reactivation.
  • Build dashboards and reporting mechanisms to track CRM and loyalty performance, providing regular updates to stakeholders.
  • Grow and optimize Castlery's Loyalty Program.

2. Drive channel expertise
  • Develop annual strategy and roadmap for each of our markets.
  • Drive monthly channel performance reviews and strategy.
  • Coach the Country CRM teams to adopt best practices and to setup benchmarks.
  • Own the onsite subscription flow and collaborate with product/onsite teams.

3. Achieve Measurable Business Impact
  • Able to measure and quantify the impact of CRM channels towards business.
  • Able to measure the metrics across customer touch points and lifecycle.
  • Able to break down into operational metrics and levers to drive the growth.
  • Able to set the right benchmark and targets.

What you need to succeed:
  • Minimum 8-10 years of experience in CRM, or lifecycle marketing, preferably within a global or regional scope.
  • Proven success in building and managing CRM strategies that drive measurable business outcomes.
  • Experience with CRM platforms and loyalty program tools.
  • Strong analytical mindset with the ability to measure the impact and drive growth opportunities.
  • Proficiency in customer segmentation, lifecycle marketing, and omnichannel campaign execution.
  • Excellent communication and collaboration skills, with the ability to influence stakeholders and lead teams effectively.

Built for Real Life, Designed for What's Next
At Castlery, we've spent over a decade building a brand people love by designing furniture for real life - durable, beautiful, and made to keep up with change.
Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.
If you believe that good homes create good lives, come build with us.

  • CRM Manager

    5 days ago

    Singapore FORIS ASIA PTE. LTD. Full time

    **CRM Manager/Senior CRM Manager**: About the Role: **Responsibilities**: - Develop best practices and targeting strategies for customer lifecycle campaigns (activation, retention, upsell, cross-sell, churn management, etc) in collaboration with Product, Marketing, Technical and Legal teams, through data-driven methods - Map user journeys and optimize...

  • CRM Manager

    1 week ago

    Singapore Organon Full time

    **The Position** - ** Customer Relationship Manager** **is leading CRM strategy and execution in system **to support Organon’s ambition on Customer Engagement Excellence in AP cluster. - This position **reports** to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute...

  • CRM Manager

    3 days ago

    Singapore NOVELA INTERNATIONAL PTE. LTD. Full time

    **Key Responsibilities**: **CRM Strategy & Implementation**: - Develop and execute CRM strategies to enhance customer engagement, retention, and loyalty. - Build segmented customer journeys and campaigns tailored to various customer groups based on behavioural data, demographics, and purchasing habits. - Lead CRM automation efforts and implement new tools...

  • CRM Manager

    5 hours ago

    Singapore Castlery Full time

    Overview Join to apply for the CRM Manager role at Castlery . We\'re rethinking homes for how people really live, and we\'re looking for a CRM Manager to join our Marketing team to help shape the future of living—one thoughtful detail at a time. From strategy to storytelling, Marketing powers brand and business growth at Castlery. What you\'ll...

  • CRM Manager

    2 days ago

    Singapore Castlery Full time

    Overview Join to apply for the CRM Manager role at Castlery . We\'re rethinking homes for how people really live, and we\'re looking for a CRM Manager to join our Marketing team to help shape the future of living—one thoughtful detail at a time. From strategy to storytelling, Marketing powers brand and business growth at Castlery. What you\'ll be doing...

  • CRM Manager

    3 days ago

    Singapore CASTLERY PRIVATE LIMITED Full time

    Roles & ResponsibilitiesWe're rethinking homes for how people really live, and we're looking for a CRM Manager to join our Marketing team to help shape the future of living—one thoughtful detail at a time.From strategy to storytelling, Marketing powers brand and business growth at Castlery.What you'll be doing:1. Develop a Comprehensive Global CRM...

  • CRM Manager/senior CRM Manager

    1 week ago

    Singapore Crypto.com Full time

    About the Role: **Responsibilities**: - Develop best practices and targeting strategies for customer lifecycle campaigns (activation, retention, upsell, cross-sell, churn management, etc) in collaboration with Product, Marketing, Technical and Legal teams, through data-driven methods - Map user journeys and optimize campaigns for funnel conversion - Support...

  • CRM Manager

    13 hours ago

    Singapore VALENTINO SINGAPORE PTE. LTD. Full time

    **Objective of role**: - Ensure efficiency and consistency of retail processes across all SEA/AU stores. - Oversees the CRM department with key focus on data accuracy, clienteling actions and service excellence. **Key accountabilities**: - CRM - Work with global team and marketing to conceptualize CRM strategies - Analyse CRM data and work with Marketing...

  • it crm manager

    2 weeks ago

    Singapore Randstad Full time $90,000 - $120,000 per year

    job details Exposure to latest technology (Company undergoing cloud transformation) Leadership role (managing a team inhouse) About the companyYour responsibilities include:Playing the role of a bridge between the business (sales and marketing) and external vendors in translating business issues into information systems and information management solutions ...

  • CRM Manager

    1 week ago

    Singapore BitMEX Full time

    BitMEX is the world's leading cryptocurrency derivatives trading platform, which has pioneered cryptocurrency trading through relentless commitment to change, and continues to set benchmarks for innovation, liquidity, and security today. As the world's most advanced peer-to-peer crypto-products trading platform and API, BitMEX gives knowledge, confidence,...