Manager, Service Management/ IT Service Management

3 days ago

Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

**Requirement**
- Diploma/Degree in Information Technology or equivalent
- At least 5 years of relevant experience
- Experience in Service Management, Configuration Management, Incident Management, IT Security Management, and IT Security Compliance & QA Management

**Responsibilities**
- To handle Service Management, Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
- Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
- IT Configuration Management, Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and endpoints) records maintained and updated by Client appointed Asset Officer.
- Incident Management, Lead investigation and resolution of incident and Conduct root cause analysis and recommend improvement solution for recurrent incident to Client
- IT Security Management, Schedule security scan for identified systems according to policies and verify all vulnerability rectifications are satisfactorily performed.
- IT Security Compliance & QA Management, Ensure compliance status of the Systems adheres to applicable standards, policies, directives and guidelines.

**Diana

IT Consultancy & Services Pte Ltd

EA No: 92C5311 | EA Reg No. R1104129

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