Service Manager

1 week ago


Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

Service Manager5.5 days work week or alternate Saturday rest day.8:30am till 5:30pm (norm) / 12:30pm (Sat)Job Description➢Overseeing the daily operations of the Service Advisors and Customer Service Assistant to ensure exceptional customer satisfaction, operational efficiency, and profitability.➢ Lead, mentor and train service advisors and staff to maintain service excellence and meet NPS score.➢ Monitor and drive financial performance, including service revenue, profitability, and cost efficiency.➢ Timely end day / month invoicing report to management➢Work with workshop to deliver efficient and effective aftersales services➢Able to spot trend of unusual performance of vehicles. Raise technical query to Technical Team when unusual trend on vehicles is spotted➢Develop and implement strategies to enhance customer retention and satisfaction, ensuring a high level of service quality and loyalty➢Test drive with customer if necessary➢Perform other related tasks as assigned by After Sales Manager➢Report to After Sales Manager - Head Of Technical Department➢Must have passion to meet people and customer service oriented.➢Min Diploma or Degree in Engineering or any Technical qualification➢Valid Class 3 or 3A driving license (preferably Class 3)➢Able to work with minimum supervision.➢3-5 yrs automotive experience.➢Computer Literate➢Able to converse in at least one other non-English speaking languages.



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