Manager / Senior Manager, Service Strategy &

2 days ago

Singapore NCS National Council of Social Service Full time

[What the role is]

Service Strategy and Innovation Unit functions within the Service Planning and Funding Group (SPFG). It aims to achieve culture change within the sector, leading to more efficacious ways of working, better service user outcomes and impact by building the business strategy of SPFG, studying and piloting new/enhanced ways of service development for both internal and external stakeholders’ adoption.

[What you will be working on]

**Lead in developing initiatives, platforms and supporting structures for encouraging user empowerment, innovation and collective impact**
- Translate the underlying principles related to empowerment, driving innovation and collective impact into initiatives suitable and value-adding to the social service sector
- Shape and employ levers (e.g. funding) towards culture change
- Consider how enablers (e.g. digitalisation, technology, use of space) can be tapped on and designed to enhance client outcomes and impact
- Design and pilot initiatives to mobilise the People-Public-Private sector towards innovation, empowerment and collective impact
- Work with external partners (e.g. MOHT, NVPC) to bridge domains areas (e.g. health, community) for service delivery and solutioning in a holistic and integrated way
- Mobilise resources as necessary to build capacity and capability in the sector for sustained change and positive impact
- Work with partners to evaluate the effectiveness of the initiatives

**Cultivate a data culture to promote evidence-informed solutions and strong governance**
- Practising good data collection and management (i.e. timeliness, cleanliness, security, relevance) through systems (e.g. donor management system, grants portal) for accurate analyses and upholding of grant governance
- Syncing with other systems to minimise duplication and ensure holistic representation

**Build sector capability regarding empowerment, innovation and collective impact**
- Partner with internal and external stakeholders for strategic reviews, shaping of solutions and the pilot-implementation of it
- Collate, translate and curate good practices towards models of care
- Develop capability building materials (e.g. guides, toolkits, playbooks, case studies) and create learning platforms to propagate the materials
- Facilitate the development of communities of practice so that new ways of working and skill-sets can be propagated, retained, deepened and enhanced

**Others**
- Research, conceptualise, experiment and iterate on other possible new ways of working that would enhance client outcomes, promote more effective service delivery and contribute towards positive societal impact
- Manage all communications and publicity of the implemented initiatives and solutions
- Report budget, KPIs and progress of projects
- Other duties as assigned

[What we are looking for]

Personal Competencies:

- Adaptable; able to handle ambiguity
- Capacity to think strategically and innovatively
- Both independent and a team player
- Self-motivated and action-oriented
- Able to interpret, analyse and present data
- Good communicator
- Attention to detail

Skills & Knowledge:

- Project Management
- Partner Engagement
- Critical thinking and Analytical
- Data management & analysis
- Human-centred design
- Systems-thinking
- Communications & Marketing
- Good interpersonal skills
- Good facilitation skills
- Change management

**Experience**:
At least 3 years of experience in social service sector (Manager)

At least 5 years of experience in the social service sector (Senior Manager)

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