Customer Service Manager

6 hours ago

Singapore TOP ONE SERVICE PTE. LTD. Full time

To ensure standards of service detailed in the service level agreement and within the schedules of the

contractual terms and conditions are achieved, maintained and developed

To contribute to the growth of services in order to meet client and commercial expectations whilst

maintaining strict budgetary control in line with client and Sodexo expectations

Continually monitor all cleaning standards and hygiene standards and ensure they are maintained at the

highest level

Ensure operational excellence within your area of responsibility for labour management and performance

Active involvement, promotion and support of activities aligned towards employee engagement

To continue to develop one’s own skills and knowledge within the position, including any required training

courses

To maintain excellent client/customer relationships

To attend team briefs, huddles and meetings as required

To maintain professional work standards at all times

To care for all company equipment and ensure that any faults are reported to management

To act as duty manager ‘on call’ and holiday/weekend cover as directed by line manager

To continually monitor all health and safety and food safety standards in all service operations and ensure

they are maintained at the required level

To contribute to the achievement of site budget performance as determined by segment business

objectives

To work in conjunction with other department managers to ensure operational excellence within assigned

operational business area with specific responsibility for labour management and performance of a defined

group of colleagues

Develop and maintain a positive internal and external network

Continued professional learning and development in soft FM services

To carry out any other reasonable tasks and/or instructions as directed by management

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