Service Manager
2 weeks ago
5.5 days work week or alternate Saturday rest day.
8:30am till 5:30pm (norm) / 12:30pm (Sat)
Job Description
➢Overseeing the daily operations of the Service Advisors and Customer Service Assistant to ensure exceptional customer satisfaction, operational efficiency, and profitability.
➢ Lead, mentor and train service advisors and staff to maintain service excellence and meet NPS score.
➢ Monitor and drive financial performance, including service revenue, profitability, and cost efficiency.
➢ Timely end day / month invoicing report to management
➢Work with workshop to deliver efficient and effective aftersales services
➢Able to spot trend of unusual performance of vehicles. Raise technical query to Technical Team when unusual trend on vehicles is spotted
➢Develop and implement strategies to enhance customer retention and satisfaction, ensuring a high level of service quality and loyalty
➢Test drive with customer if necessary
➢Perform other related tasks as assigned by After Sales Manager
➢Report to After Sales Manager - Head Of Technical Department
➢Must have passion to meet people and customer service oriented.
➢Min Diploma or Degree in Engineering or any Technical qualification
➢Valid Class 3 or 3A driving license (preferably Class 3)
➢Able to work with minimum supervision.
➢3-5 yrs automotive experience.
➢Computer Literate
➢Able to converse in at least one other non-English speaking languages.
-
Service Operations Manager
4 days ago
Singapore PERUMAL SERVICE Full timeDescription: - Manages the repacking and labelling of products operations by leading the team to ensure smooth and speedy delivery of products to clients. - Ensure the warehouse practices are in compliance to the safety code of conduc. - Maintains warehouse staff by recruitment, selection,orientation and training of employees. - Determines staffing levels...
-
service operations manager
1 week ago
Singapore PERUMAL SERVICE Full time $40,000 - $80,000 per yearDescription:Manages the repacking and labelling of products operations by leading the team to ensure smooth and speedy delivery of products to clients.Ensure the warehouse practices are in compliance to the safety code of conduc.Maintains warehouse staff by recruitment, selection,orientation and training of employees.Determines staffing levels and in charge...
-
Senior Manager, Service Delivery
2 weeks ago
Singapore Public Service Division Full time $120,000 - $180,000 per year[What the role is]Oversee implementation and growth of social services and initiatives that meet the needs of service users effectively and efficiently.[What you will be working on]Be part of a team that seeks to achieve better outcomes for persons who use social services so that service users are empowered to live with dignity. Key responsibilities are to...
-
Singapore Public Service Division Full time $80,000 - $120,000 per year[What the role is]Lead and manage the Engineering Services (ES) team to oversee maintenance of Mechanical and Electrical equipment in the campus to ensure optimal operational efficiency, regulatory compliance, and future readiness while providing mentorship and guidance to enhance service delivery and team performance.[What you will be working on]Lead and...
-
Senior Manager, Service Strategy
2 weeks ago
Singapore Public Service Division Full time $120,000 - $180,000 per year[What the role is]Develop strategies for NCSS to enhance service delivery in Singapore's social service sector. Through stakeholder engagement and use of data, successful candidates will influence critical decisions, shape organizational and sector strategy, and be exposed to national-level policy considerations.[What you will be working on]Policy Alignment...
-
Assistant Restaurant Manager
2 weeks ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full timeRoles & Responsibilities SCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet,...
-
Assistant Restaurant Manager
5 hours ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full timeSCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski...
-
assistant manager, quality service planning
1 week ago
Singapore Public Service Division Full time $60,000 - $120,000 per year[What the role is]ASSISTANT MANAGER, QUALITY SERVICE PLANNING[What you will be working on]You will be involved in enhancing productivity and efficiency of the service delivery chain to meet corporate and Public Service Delivery standards. You are required to drive new business solutions, streamline work processes and guidelines while working closely with...
-
HR Service Delivery Manager
7 days ago
Singapore BIPO Service Shanghai Limited Full time**JOB DESCRIPTION** **Role**:HR Service Delivery Manager **Reports to**: Managing Director **Location**: Various global destinations **The Role** This is an exciting position for an experienced HR professional with an entrepreneurial mindset who is willing to embark in a start-up of an international HR service provider company in a new country. The...
-
assistant manager, quality services operations
2 weeks ago
Singapore Public Service Division Full time $60,000 - $120,000 per year[What the role is]ASSISTANT MANAGER, SERVICE QUALITY OPERATIONS[What you will be working on]We seek an energetic professional to be part of the Team that addresses public queries and suggestions. You should be keen to explain LTA's vision for land transport on behalf of LTA. You will need to work with other internal divisions and external agencies to...